Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Hi, all my data has been lost. Nothing is there in deleted section. Need my data back. Please dropbox team,help me out.
24hrs ago i was working on my excel sheet which i saved. I created a new folder also and moved some documents in the folder. 24hrs later. i go on another of my devices and those new documents and last version of my excel sheet is nowhere to be found. Meanwhile, my dropbox icon shows i am up to date!! The worst that…
Hi, I had a couple of files I was working on for a client that was stored on Dropbox. I'm the only one with access to the Dropbox account and the only one who had access to the files. I worked on it on my Mac desktop yesterday, then synced it to Dropbox and swapped to my laptop after dinner. When I was done for the day, I…
Now, there are no files anymore on my DropBox account.
Longtime Dropbox customer, first time complainer - paying customer for a few years now. So first, please understand that before submitting a support ticket, I did my due diligence with an exhaustive search of all sync'd folders as well as my hard drive. The only other customer with shared access did the same on his system.…
Good morning, can i restore my all deleted files since I opened Dropbox
I state that I have always logged into my account for no more than 9 months, and I find myself with full space warning notifications from 7 months ago including from the access history shows a login just 7 months ago. Now I find myself with not even a file, practically 2 gb of files gone and with the deleted file history…
I need help to get my DB account back. It disappeared after being a DB customer for 10 yrs plus. I had an account with like 5TB of files and now when I log in, it shows me as having a basic 2gb account with NONE OF MY FILES!!! How can I speak or chat with a human??? Thanks!
Having this issue over the past several months. Saw another thread where others were having the same issue, but that thread was locked. I copy a file from one subfolder in Dropbox to another subfolder on my Sonoma 14.5 Mac, (Dropbox v199.4.6287) and then I can't rename the file. This doesn't happen every time, but has…
I worked for a company that shared their entire Dropbox directory with me, which contains several terabytes of data. Our collaboration has ended, and they removed my access to their Dropbox folder. However, the folder with all the data is still on my drive, and Windows refuses to delete it because it is protected. I have…
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