Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
My account was over the basic storage space so I downloaded all my files to an external drive. I see that all folders and files names have been transferred but literally NOT one file opens because they contain "zero bytes". I was on 2TB trial and more than willing to pay to recover! PLEASE HELP!!!
I uploaded a folder to my Dropbox app that have been shared with me. I accidentally uploaded the folder twice so I deleted it once. Then I received an email saying that I’ve deleted 10960 files from my account. As these were shared with me will they be deleted for everyone? (I’m desperately hoping not)
My windows computer did an update and restarted last Friday and at that time dropbox was asking me to sign in. When I signed in all my files are gone. It is like a new account. I had just synced a file on Thursday and now it is gone. How do I get this file back. I desperately need it. I thought maybe I had used the wrong…
Used to be a paying customer 2 years ago. Since I didn't need the service anymore, canceled subscription and didn't login anymore. Yesterday I ended up needing the files. I was aware the files would be deleted eventually, but I had a backup somewhere else. I don't have it anymore. So, I tried to open a ticket, but I need…
I'm not sure if it's a recent addition or if I simply didn't notice it before, but recently, at the bottom of the open "Recycle Bin" on Windows, it has a bar along the bottom that says "View your recycle bin for: Dropbox", with 'Dropbox' a link that opens my Dropbox account in the browser. Is there any way to turn this…
I accidently dropped a file (moved it) into a shared Dropbox folder. I don't own this shared folder. So I subsequently deleted that file from the shared folder because this file has sensitive information that the admin should not see. But when I go to permanently delete that file, it says I need the admin of the shared…
Hi, I need to recover a folder I deleted more than 30 days ago (10/1/25). I can see the folder with all the files in the events as deleted but I can't recover it. I don't see the chat with an operator on my dashboard. Could you please help me? Thank you! Carlotta
Someone from "HR Employee Benefit Admin" shared a phishing .paper titled "2025 Employee Pay Revision Benefit Effective February 08, 2025 - Pending Approval.paper" with my entire organization and, as a top admin, I would like to know how to remove it for all of our users. I can see where I can remove it for myself, but not…
I use dropbox mostly as a photographer these days. I like to sort pictures by starring the ones I want to keep. It would be very useful if I could select all starred pictures in the starred folder, instead of selecting each of them to save them.
macOS. Long-time user. Installed Dropbox on a brand new computer. Let everything sync. I tried to move a folder from Dropbox onto local storage on my Mac. A dialog came up asking (paraphrasing) if I wanted to move the folder or copy it (meaning a copy of the folder would be left in Dropbox). I answered incorrectly. How can…
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