Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
OK. so the firewall i am stuck behind for work (DOD) rejects dropbox emails. So i get a look at my spam and it's 2gb of ****** and several notifications from dropbox. so i go into my account and there is nothing there. one empty file. so i tried to get a phone # . nope. too lazy to answer the phone
Device iPhone 17 Dropbox App Version (if using the app) Latest update Question or Issue I click into my Dropbox app one day and I noticed half my photos were missing don’t no why but it still says my account is full.
I have Dropbox Plus, and I tried to edit a file. It says to go to the admin console to update the license, but I cannot find the admin console, and it won't let me edit the document.
Device: MacBook Pro, Tahoe 26.3 Operating System/Browser: Safari Question or Issue I was trying the "find duplicates" function available on the web interface because it's not available through the desktop app (on Mac at least). The web interface is almost completely unusable. As someone who has nearly 2 decades of files…
Question or Issue Most of my files are missing.
Hi all, I uploaded some folders into Dropbox and wanted to share them. The folder to share, consisting of subfolders, appeared too ****** for some one with a free account. So I replaced the subfolders and share them. Unfortunately the subfolders appeared to be empty after replacement. Any suggestions? Thanks in advance and…
Question or Issue Copy files
I NEED TO COMMUNICATE WITH SOMEONE OTHER THAN ROBOTIC RESPONSES. ABSOLUTELY FRUSTRATED WITH DROPBOX SO-CALLED SUPPORT. I CANNOT SEE MY FILES THAT HAVE BEEN IN DROPBOX FOR MANY YEARS YET MY ACCOUNT AND SUBSCRIPTION IS UP TO DATE. WHO CAN HELP ME?
I initiated a sync change on one our computers, un-syncing about 50% of various top level folders (and their contents) to that device. Then I noticed on our OTHER computers/devices those folders and MANY others were now missing!? Maybe Dropbox accidently "un-synced them everywhere" ... which it shouldn't have! I next…
Device -Mac Studio (Operating System/Browser (if using the web) Tahoe 26.3.1. Dropbox App Version (if using the app) 243.4.6956 Syncing Status Up to date. Question or Issue A few thousand files were deleted. No idea how this happened. Dropbox can't tell me either. Said it could be an app that has access. Pretty sure I…
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