Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Device HP Z2 Tower G4 Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 241.4.4795 I have an ongoing issue with folders in our Dropbox Plus account. We use dropbox for our small company and we have a top level dropbox folder for each of our projects. All folders are owned by my…
Dropbox is an absolute joke! If you back up an external drive and that drive crashes, congratulations — you’ve just discovered that Dropbox “Backup” is basically useless. You cannot restore the backup to a new drive. Let that sink in. A backup service that can’t restore to new hardware... Yeah, funny, I know. Your only…
have used Dropbox for years - have thousands and thousands of files from past company photoshoots and various creative assets. Files that cost more than a pretty penny to produce. We are in those folders on a monthly (if not weekly) basis. Then - nothing. Gone. The folders still exist, but no files are showing in the…
I'm on a Windows PC with a laptop as well as a laptop and iPhone. I have a lot of documents, and something has happened where my documents literally have been deleted. I can't find a version control on missing documents. These are documents I would not have deleted because I use them in knowledge bases in my custom GPTs,…
I finally bit the bullet to upgrade to the Plus Plan primarily for pdf editing capability. When I tried my first pdf edit, I as so disappointed to find that this plan does not allow for editing of original text! As I read the Features web page regarding pdf editing, I saw "With Dropbox plans, you can make in-line text…
I think it would be great if we could add metadata tags to files for quick shorting/searches. Similar to hashtags. Something like #upbeatmusic or #unedited/#editied
Hello! I've found a number of instances where I'm creating a new folder for a new project and would like to link to an already existing folder from a past project. I don't want to move the folder or create a copy, but just link to it as a shared resource. I mostly use dropbox within Finder, but occasionally on web as well,…
I backed up a large number of files (close to a terabyte) to Dropbox Backups. Now I'd like to download them, but I'm running into problems. The only way seems to be through the web platform, but this limits downloads both by filesize and by total number of files, so that large folders must be downloaded in dozens or…
I went ahead and upgraded my subscription from a Family group to a business multi user subscription and now it has removed the Family group folder with all my files before I could transfer to my new upgraded membership folder. This is a pretty silly automation in the system, how can I transfer to my new folder if they…
Is it possible to rearrange the sequence of file order inside a folder when sharing the folder?
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