Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Support guides for removing backups (https://help.dropbox.com/organize/delete-dropbox-backup) say "If you no longer have access to the device, you can delete your backup by unlinking the device from your Dropbox account." In that help file (https://help.dropbox.com/security/device-list-remote-sign-out) it says to "Click…
Fore years I've been using dropbox in the browser (chrome/firefox, etc) and editing text files easily. Since today, editing a file started having a strange behavior. I could not create a new line when hitting "enter" and if I hit backspace, it deletes the whole line. This happens in different browsers and even different…
I have exceeded the limit of files permitted in my Dropbox account and must delete files by the end of the month. I started by deleting four documents in my Document folder on Dropbox. Now I can no longer open the Document folder on my laptop. When I try to open it, a message pops up on my laptop that reads "“Documents”…
I have a Dropbox Plus - 2TB account and my trouble is that I can't find dozens of photos that I'm sure I didn't delete as I've deliberately never synced my photo folders with any computers or smart devices: they have always been only online/in cloud. Anyway I checked the deletion history for the last 30 days, made the…
I have the message to clean up my space. It tells me to delete things, which I am happy to do. However, I have to try multiple times to get anything to delete and permanently deleting is grayed out. I have done all the usual stuff; closed browser, restarted computer, cleared cache, and used incognito window. Not sure what…
Hello DB Community, this is my first time accessing the Help Community. I've been offline for a few years and recently revisited my DBox. I thought I had a stack of photos stored but that file is empty. Did DB do anything different with images in the last few years. Thank you in anticipation. SianW
On my iPhone, in addition to my usual folders I created (let's call them name1, name2,..), I see a second copy of TWO of them, "name1(conflicted copy 2026-04-27" and "name2(conflicted copy 2026-04-27". Some but not all folders inside these appear in both, but some apparently have been moved to the "conflicted" version…
This is a real mystery! I used to upload images to the root of my dropbox over the course of 2 years or so, maybe a total of 20 images, every month or so. All of a sudden I noticed all those images are gone. I still have 3 older folders in root, public and two folders I created. I clicked "Photos" in the menu, and could…
Hi, I’m trying to recover a folder that has disappeared from Dropbox. The folder does not appear under Events, Deleted Files, or version history. I am the admin/owner of the folder, and it is shared other accounts. The folder still appears in two shared accounts, but when they try to restore it, the restore option does not…
Have a folder with work files of about 30 gb. Accidentally deleted yesterday. Need to get back, but when i go to it, there's one file in it - I can't restore for the life of me. There's no where to press restore after I select that folder with one item in it. Is this something that may take days to download, and then i can…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
