Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Yesterday I deleted some old Dropbox folders locally from my computer but somehow this also deleted my Documents folder from my Mac, which I had not actively uploaded or backed up to Dropbox in 4 years. Now the folders are visible on Dropbox but there are no visible files or recovery options that I can see, including back…
I have a file that is listed as modified 2 weeks ago, but I modified it on a Windows computer and the update was listed there as completed. But on the Android device, it is listed as modified 2 weeks ago. I pulled down from the top of the Dropbox page and got a refresh spinner, but the file is still listed as modified 2…
How can I restore the folder that I had moved instead of copying it from another Dropbox colleague. I need to "return" it to my colleague. I am not one who knows very much about this type of mistake. Any help would be appreciated. Thank you Paul 76
Yesterday I worked on a word document that days before I had already saved in my dropbox and where I already had information, but it happens that everything written in the document yesterday, is no longer found. I looked in the file history and there are only 3 available, but in none of them is the missing information. I…
Hello, I have a question certainly asked a thousand times : I have been invited in dropbox of friend of mine and I don't wan't to sync 1 or some files or folders of him to avoid to use too much of my account capacity (2 To) is it possible to exclude some files or folders definitivly without quiting this invitation ? (I…
Good Morning Everyone hope someone help me. We use the dropbox from desktop file. If I tried to re-name the file in the desktop, it doesn't let me change longer ( It used to be okay). However, if I re-named the file in the Dropbox Website, it let me change the name longer. ( it automatically changed the name in my desktop…
The Folder List will not populate when trying to copy of move files on the Dropbox website. I wish Dropbox had told me what the problem was the last time this happened. After way too much time addressing it then, issue just went away and resolved itself or Dropbox did something to fix it without telling me what it was. I'm…
Hi, I had important information from the University that included post-graduate studies. I just updated my account to access that information and Dropbox deleted it, how can I recover it? Please help or urgently guide me... Thanks!
Hi, I have a problem, I hope someone here can help me. I have a very old Dropbox account that I have been working with for many years. the other day a work colleague sent me a collaboration invitation for a test we had to do and suddenly my account with all my data was moved to another folder, when he deleted his because…
I did delete something that was important to me on dropbox last year, I remember it was a video specifically, but I am not sure which one it was. I don't see it on the deleted files tab, however I see it on "Events". Is it possible to get every video from the last year back?
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