Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
I use dropbox mostly as a photographer these days. I like to sort pictures by starring the ones I want to keep. It would be very useful if I could select all starred pictures in the starred folder, instead of selecting each of them to save them.
macOS. Long-time user. Installed Dropbox on a brand new computer. Let everything sync. I tried to move a folder from Dropbox onto local storage on my Mac. A dialog came up asking (paraphrasing) if I wanted to move the folder or copy it (meaning a copy of the folder would be left in Dropbox). I answered incorrectly. How can…
Hello— I have used my account since I’m 13 years old , I am currently 28! I log into the app often to reminisce on pictures and files etc. I was randomly logged out and when I went to log in told me my account didn’t exist. I had to sign up all over again and my account is gone . I tried the recovery steps and nothing. I…
It's alot but I don't know of an easy way to see this. I can see in my finder window how many folders are at any particular stage. Can anyone assist or show me where I can view that information?
Once I successfully upload my photos to Dropbox from my Camera Roll on my iPhone and iPad, can I delete those photos - or some of them - from my devices (to free-up space) and if I do, what happens to them? Thanks!
Hi, all my data has been lost. Nothing is there in deleted section. Need my data back. Please dropbox team,help me out.
24hrs ago i was working on my excel sheet which i saved. I created a new folder also and moved some documents in the folder. 24hrs later. i go on another of my devices and those new documents and last version of my excel sheet is nowhere to be found. Meanwhile, my dropbox icon shows i am up to date!! The worst that…
Hi, I had a couple of files I was working on for a client that was stored on Dropbox. I'm the only one with access to the Dropbox account and the only one who had access to the files. I worked on it on my Mac desktop yesterday, then synced it to Dropbox and swapped to my laptop after dinner. When I was done for the day, I…
Now, there are no files anymore on my DropBox account.
Longtime Dropbox customer, first time complainer - paying customer for a few years now. So first, please understand that before submitting a support ticket, I did my due diligence with an exhaustive search of all sync'd folders as well as my hard drive. The only other customer with shared access did the same on his system.…
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