Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Hi, I have a problem, I hope someone here can help me. I have a very old Dropbox account that I have been working with for many years. the other day a work colleague sent me a collaboration invitation for a test we had to do and suddenly my account with all my data was moved to another folder, when he deleted his because…
I did delete something that was important to me on dropbox last year, I remember it was a video specifically, but I am not sure which one it was. I don't see it on the deleted files tab, however I see it on "Events". Is it possible to get every video from the last year back?
I opened the Dropbox icon that appears in the hidden icons section of the taskbar and found a file that I did not recognize. It was an .exe file! I tried several times over several days to delete the file but the only option I was offered was to "open" the file. When I "open" this file Dropbox says it uploaded by someone I…
My account was over the basic storage space so I downloaded all my files to an external drive. I see that all folders and files names have been transferred but literally NOT one file opens because they contain "zero bytes". I was on 2TB trial and more than willing to pay to recover! PLEASE HELP!!!
I uploaded a folder to my Dropbox app that have been shared with me. I accidentally uploaded the folder twice so I deleted it once. Then I received an email saying that I’ve deleted 10960 files from my account. As these were shared with me will they be deleted for everyone? (I’m desperately hoping not)
My windows computer did an update and restarted last Friday and at that time dropbox was asking me to sign in. When I signed in all my files are gone. It is like a new account. I had just synced a file on Thursday and now it is gone. How do I get this file back. I desperately need it. I thought maybe I had used the wrong…
Used to be a paying customer 2 years ago. Since I didn't need the service anymore, canceled subscription and didn't login anymore. Yesterday I ended up needing the files. I was aware the files would be deleted eventually, but I had a backup somewhere else. I don't have it anymore. So, I tried to open a ticket, but I need…
I'm not sure if it's a recent addition or if I simply didn't notice it before, but recently, at the bottom of the open "Recycle Bin" on Windows, it has a bar along the bottom that says "View your recycle bin for: Dropbox", with 'Dropbox' a link that opens my Dropbox account in the browser. Is there any way to turn this…
I accidently dropped a file (moved it) into a shared Dropbox folder. I don't own this shared folder. So I subsequently deleted that file from the shared folder because this file has sensitive information that the admin should not see. But when I go to permanently delete that file, it says I need the admin of the shared…
Hi, I need to recover a folder I deleted more than 30 days ago (10/1/25). I can see the folder with all the files in the events as deleted but I can't recover it. I don't see the chat with an operator on my dashboard. Could you please help me? Thank you! Carlotta
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