Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Unfortunately, I along with a group who were collecting photos for a future 50year anniversary book have lost all the images saved in our mutual folder. Any help to recover these items would be greatly appreciated.
Yesterday I couldn't not locate a missing folder that contained numerous files, the folder has not been deleted and does not appear when I try to rewind. The activity does not show the folder nor the files. I work from several devices and on two of them I get the folder but only with a couple of files, but not the same…
I was sent an email (it appeared to be from a trusted sender) directing me to dropbox to open a file. I clicked on it which sent the file to dropbox, but I did not open the file within dropbox. Only then did I learn that the email was a phishing scam. But now I can't delete the file from my dropbox. The three dots only…
Yesterday, as I was approaching my data limit, I transferred some large folders (around 3GB in total) to a hard disk, but after transferring discovered that the hard disk was damaged and that the transfer was not successful. I need to recover the folders but they are not listed in the 'deleted' section on my dropbox…
I moved a LARGE file to my Dropbox so my boss could work from it for the weekend - soon learned this was a bad idea because of how long it took to upload. Now, I would like to move it back to just my local computer but it keeps telling me folder is in use. I have tried to "Quit" the Dropbox app and do it, thinking this…
Hi guys, desperate for some help and advice I’ve had a Dropbox account for many years it’s where I’ve stored all my babies pictures some of what are precious. I’ve logged into my account today to look at something and everything is gone? I’m absolutely gutted I’m hoping someone can help me please
hello dear dropbox team! For a long period of time, I didn’t sign into the application now when I wanted to make a backup of my whole pictures and videos, I have noticed that my account was deleted and only I have an option to make a sign up could you please check? Do you have any backup files from account with the email:…
I noticed that the file name for camera uploads will be automatically changed. Original file name: 20240330-164639 When uploaded to dropbox: 2024-03-30 16.46.39. Is there anyway to retain the original naming?
I uploaded photos to my dropbox in 2012 and thought they’d be safely stored here.To my surprise,i have logged in and noticed that all my photos have disappeared.It turns out that i should have logged in every now and then,something i wasn’t aware of.The account hasn’t been deleted,but it got empty. is there any way to…
Yesterday I deleted some old Dropbox folders locally from my computer but somehow this also deleted my Documents folder from my Mac, which I had not actively uploaded or backed up to Dropbox in 4 years. Now the folders are visible on Dropbox but there are no visible files or recovery options that I can see, including back…
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