Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
I moved a LARGE file to my Dropbox so my boss could work from it for the weekend - soon learned this was a bad idea because of how long it took to upload. Now, I would like to move it back to just my local computer but it keeps telling me folder is in use. I have tried to "Quit" the Dropbox app and do it, thinking this…
Hi guys, desperate for some help and advice I’ve had a Dropbox account for many years it’s where I’ve stored all my babies pictures some of what are precious. I’ve logged into my account today to look at something and everything is gone? I’m absolutely gutted I’m hoping someone can help me please
hello dear dropbox team! For a long period of time, I didn’t sign into the application now when I wanted to make a backup of my whole pictures and videos, I have noticed that my account was deleted and only I have an option to make a sign up could you please check? Do you have any backup files from account with the email:…
I noticed that the file name for camera uploads will be automatically changed. Original file name: 20240330-164639 When uploaded to dropbox: 2024-03-30 16.46.39. Is there anyway to retain the original naming?
I uploaded photos to my dropbox in 2012 and thought they’d be safely stored here.To my surprise,i have logged in and noticed that all my photos have disappeared.It turns out that i should have logged in every now and then,something i wasn’t aware of.The account hasn’t been deleted,but it got empty. is there any way to…
Yesterday I deleted some old Dropbox folders locally from my computer but somehow this also deleted my Documents folder from my Mac, which I had not actively uploaded or backed up to Dropbox in 4 years. Now the folders are visible on Dropbox but there are no visible files or recovery options that I can see, including back…
I have a file that is listed as modified 2 weeks ago, but I modified it on a Windows computer and the update was listed there as completed. But on the Android device, it is listed as modified 2 weeks ago. I pulled down from the top of the Dropbox page and got a refresh spinner, but the file is still listed as modified 2…
How can I restore the folder that I had moved instead of copying it from another Dropbox colleague. I need to "return" it to my colleague. I am not one who knows very much about this type of mistake. Any help would be appreciated. Thank you Paul 76
Yesterday I worked on a word document that days before I had already saved in my dropbox and where I already had information, but it happens that everything written in the document yesterday, is no longer found. I looked in the file history and there are only 3 available, but in none of them is the missing information. I…
Hello, I have a question certainly asked a thousand times : I have been invited in dropbox of friend of mine and I don't wan't to sync 1 or some files or folders of him to avoid to use too much of my account capacity (2 To) is it possible to exclude some files or folders definitivly without quiting this invitation ? (I…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.