Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't delete an old Dropbox Backup If an old computer or external drive backup is still using your Dropbox storage and you can't find the option to delete it, these steps can help…
I have a file stored in Dropbox that is corrupted, both locally and in the cloud, so I tried to retrieve an older version from the version history to minimize the loss. However, when I accessed the version history of this file, Dropbox encountered a 400 error and couldn't be accessed. What should I do to at least retrieve…
I propose creating an admin setting to reduce the deleted file retention window below the maximum that your plan allows for.
I have trawled all the articles here and read the Help article from April 2025. I can't beleive a major cloud provider cannot make something as simple as permanently delete...simple. In most articles it says "click deleted items in left sidebar" but this does not exist If I click on a folder I do not get any option to…
I have just gone into my dropbox app on both my phone and mac, and several shared folders all files and all files inmy onw folders not modified since 1st April have all disappeared. Have look on the web page and it does not shw any records of these files or folders in the deleted tab? I am a free user of dropbox no paid…
The Dropbox Community "process" is flawed, with difficult to assist support (or almost non-existent)...how is it that a simple easy request is so crazily misinterpreted or unresolvable? Situation: Me: I'd like to recover deleted items from Dropbox, but I'd like to recover them to a specific folder so as not to integrate…
I have uploaded a folder directly of files, where (public domain) books are organized in folders by author, and then as files for each book. I had evidence that a certain quote existed in the folder directory for a certain author. Emphases added for point of discussion later: The gulf which has long yawned between…
Last week my main PC W10, named "Qanto", went crazy making it impossible to use. I was building a new PC. Again W10. In an urgent move, I started to configure it as the New Main PC. Name "TwenyFour" or T24 for friends :-D. While I was here, being forced to access many useful settings stored in "PC/settings BKP" under…
Hi there So my computer completely died without any warning. I have a new computer and logged into Dropbox. But I have no files for the last 3 years. I have all my other stuff which goes back to 2008. I use Dropbox all the time. I see that at one stage I must have signed up for Dropbox Plus but that I stopped paying for it…
My computer crashed, and the files I have been working on all day are not saved. I can see a May 6th version, but nothing from today, even though I recall saving twice. Do you have any idea what can be done?
I have been uploading files/folders to my new Dropbox account and have an external hard drive that I've been uploading to Dropbox. I've been doing it slowly, one folder at a time or several files at a time. Yesterday I attempted to upload a file with lots of videos - this was a Photography class with video lessons. It…
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