Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Good evening! I have a major issue which is my account has been accidentally deleted without my permission In the last 24 hours and I’ve only found out this morning. I had loads and loads of important files and memories which were stored in my dropbox account which I cannot lose.. is there any way to recover my deleted…
I cannot access files stored in the dropbox location untill I copy an individual file and paste it elsewhere, how do I fix this whenever I also try to connect it says Your device couldn't connect to server. There might be a problem with the server or network
For many years I have used Dropbox paper. Made hundreds of folders and papers. Now I have only 10 or so in my migrated section. First of all I had no idea something was about to happen. Maybe I missed mails? I have used paper recently without an issue or a notice that I should do something really quick! Now I have no Idea…
Hi, I'm having issue deleting the deleted backup file.
Good day I went onto my Dropbox account this morning, and all my files have disappeared. They were there last night. All that is showing are a few files from 2014. Any help would be greatly appreciated as I am panicking. Cheers Russ
I need help. I've had a paid account for years. I last accessed it a year ago. I logged in today and all my files are gone and my account basic and it's asking me to upgrade. How can I get all of my files back?
I don't know why all files which i saved in my folder can not access anymore. Is this cause by not using Dropbox Business anymore?
I changed my plan from Professional to Basic II and I can't find some files I'm sure I uploaded in 2023. Any suggestions?
Dear Dropbox developers, First of all, I really love how Dropbox is always innovating and always coming with new cool features, thanks for that! However, I am struggling with a problem for some time now. I have a lot of folders which I really need to sort on the date I created these folders, could you guys enable this…
Hello, I want to restore deleted files from Dropbox. Its been more than one month. How can i get deleted files from dropbox. I can see them in my event list. If i upgrade my dropbox plan to professional version will I able to get those deleted files.
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