Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Hi I had a whole bunch of folders named 2019,2020,2021,2022 and 2023 and they are now all gone. I know they where definitely there in December of 2023. Any way to restore these folders?
I recently had to change my email address. Trying to adapt that in my dropbox account I accidentaly created me a second drop-box account. After finding out about my mistake I took a second attempt and then the email address change worked. But: Due to that prior procedure I had ended up having now TWO dropbox folders in my…
I cannot delete a shared folder or any files in it (I am the owner). It has some large files in it and nobody needs them anymore. The website just keeps glitching and not letting me unshare the folder or delete anything. IS THIS A SCAM TO FORCE ME TO PAY MORE???? Not cool, Dropbox. Let me manage my situation, please!!! As…
I recently downgraded my team account to a free account. I chatted with customer service and they assured me all my files would remain. Now I've downgraded and most of my files are gone. I can't access customer support anymore as I only have a free account. Does anyone know how to contact them? This is why we downgraded…
I have a "Plus" subscription, I was on the site during the week of 3/6. Currently, I cannot see any of my folders or files. I do not recall receiving any notifications about a bill being due. Help is greatly appreciated.
Subscription or login issue- I have a paid subscription for dropbox. But out of the blue when I tried to login with the same email address as always, it prompted me to sign up. I have been a paying member for several years, but I went ahead and finished the prompts and signed up. Now, when I login, my dropbox has zero…
Weird problem. I manage do move a teamcatalogue on my pc to the hidden .dropbox.cache. It schwooosed there in there with a misclick in just a few seconds. And now the catalogue is stuck there, i can't move it back (you have no permission). So my whole team account is no access. when try to open the files i get "this file…
I always had dropbox as a backup for pictures which i dont use regularly. I came back wanting to download my Vecation Pictures but my whole account is empty. I cant seem to find where to write the support directly so i am here. I am really mad i checked everything including my e-mail who told me its a new acc dispite…
Good evening! I have a major issue which is my account has been accidentally deleted without my permission In the last 24 hours and I’ve only found out this morning. I had loads and loads of important files and memories which were stored in my dropbox account which I cannot lose.. is there any way to recover my deleted…
I cannot access files stored in the dropbox location untill I copy an individual file and paste it elsewhere, how do I fix this whenever I also try to connect it says Your device couldn't connect to server. There might be a problem with the server or network
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