Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Good day I went onto my Dropbox account this morning, and all my files have disappeared. They were there last night. All that is showing are a few files from 2014. Any help would be greatly appreciated as I am panicking. Cheers Russ
I need help. I've had a paid account for years. I last accessed it a year ago. I logged in today and all my files are gone and my account basic and it's asking me to upgrade. How can I get all of my files back?
I don't know why all files which i saved in my folder can not access anymore. Is this cause by not using Dropbox Business anymore?
I changed my plan from Professional to Basic II and I can't find some files I'm sure I uploaded in 2023. Any suggestions?
Dear Dropbox developers, First of all, I really love how Dropbox is always innovating and always coming with new cool features, thanks for that! However, I am struggling with a problem for some time now. I have a lot of folders which I really need to sort on the date I created these folders, could you guys enable this…
Hello, I want to restore deleted files from Dropbox. Its been more than one month. How can i get deleted files from dropbox. I can see them in my event list. If i upgrade my dropbox plan to professional version will I able to get those deleted files.
I have a KiCAD project stored in my Dropbox and am actively editing it. I've never had issues with this arrangement before but suddenly opening some files as part of the larger KiCAD project inform me that they cannot be edited because the file is marked Read Only. In Windows explorer I go and uncheck the entire folder…
Using the site version - the text I enter will disappear halfway through what I'm typing and I have to clear out the bar and start over. Happens to every user on my team and did not used to be like this. Really annoying and time consuming to do everything twice. Not sure what caused the behavior change but please fix this…
Some of the folders I deleted tonight are not shown in the deleted files list, and I want to restore a few. They are not showing in events either. Only some of the deleted files and folders are shown in the deleted files list and events. Please help, this is very annoying. Thank you
Unfortunately, I along with a group who were collecting photos for a future 50year anniversary book have lost all the images saved in our mutual folder. Any help to recover these items would be greatly appreciated.
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