Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Hello, unfortunately as an admin I have removed access to my *personal* folder in Dropbox. What can I do? The folder can no longer be found. I accidentally pressed the Remove ALL button. Now all my personal data is gone
(1) It deletes files I have downloaded to Dropbox for safekeeping without my knowledge or permission. (2) It installs my files to Dropbox without my knowledge or permission. I have written about this before, but have never received a reply. How can I get Dropbox to stop making these unauthorized moves? (3/18/25)
Hello everbody ! 😀 Thanx for the attention: I cannot snychronzise Dropbox on two PCs : On my PC-1: I have a collection of 29.700 Files. This is my main Data Base. I deleted 400 Files. So PC-1 has got 29.300 Files On my PC-2: Still has the 29.700 Files. Dropbox did not delet the 400 Files on PC-2. PC-2 still shows 29.700.…
When there is a mass deletion on DB (number of files or size of files), we get an email alert. The email gives you a summary of files & sizes the deleted and by whom at what time. When you click on link, it takes you to the Security page > Mass Deletion, listing all files deleted, but if you click the "Restore" button, it…
I have a folder that I'm trying to move, I've tried moving it in all of the following: * Web interface * MacOS Finder * Windows Explorer The web version just gives me a generic error like 'cannot move folder' etc. Trying it on Mac / Windows just results in a neverending 'Snycing' process. The folder itself contains very…
Hi, I had, and was admin of, a Pro team account on Dropbox until early Feb. 2025. In the process of sorting files for the downgrade to a free account, I deleted some files I would now like to retrieve. Is this possible? Thank you.
When I try to delete a Dropbox folder it reappears almost instantly. I've tried to find the invisible "dropbox.cache" folder to clear the cache, but it isn't there. The only invisible file I see when I reveal them is a 40 byte ".dropbox" document. Everything I read seems to point to an answer that I can't implement. I'm…
Have a user that started having issues with opening shared Excel files 3 days ago. Goes to shared folder clicks to open file it pops up on screen but never allows access. Has a blue circle a if file is still opening. I have uninstalled /reinstalled Dropbox and Office with no luck. I did find yesterday afternoon if I go to…
I have had my dropbox account for years and just made a payment on March 6th for my upgraded account. I tried to log in today and ALL of my folders & files are GONE and it has me set back at a free account. What happened to my account??
Hi I had a whole bunch of folders named 2019,2020,2021,2022 and 2023 and they are now all gone. I know they where definitely there in December of 2023. Any way to restore these folders?
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