Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
My computer crashed, and the files I have been working on all day are not saved. I can see a May 6th version, but nothing from today, even though I recall saving twice. Do you have any idea what can be done?
I have been uploading files/folders to my new Dropbox account and have an external hard drive that I've been uploading to Dropbox. I've been doing it slowly, one folder at a time or several files at a time. Yesterday I attempted to upload a file with lots of videos - this was a Photography class with video lessons. It…
I created a folder with several photos. One is flashing. I cant delete it. Anything I now do results in a message system unresponsive- wait or reload. Waiting doesnt resolve it. I cant delete the flashing photo or the entire folder. Nor create a new folder. I am using the web application. I tried with Chrome (Version…
I'm using Dropbox on my Android Samsung S22 Ultra. When I enter different folders there are different ways of sorting some in the upper right some halfway down to the left. I need to know how to have every folder display the newest content without taking any action every time I enter the folder. I broke up a dog fight…
Trying to program around an annoyance. I am using VBA (Visual Basic for Applications) with Microsoft Access to work with files, our team will generate reports and then put them in shared folders on Dropbox automatically for specific users to review. Once the user has processed the document, we can delete them I notice that…
I haven't logged on in a while, and my account is completely empty. Does Dropbox delete stuff? If so, that's messed up! I had lots of photos in there! And I can't contact them because I'm on a free account...
Hi, We want to be able to search our files in Dropbox using more than 20 tags to describe them. Is there a way to increase this limit? Or another workaround to be able to search any file using more than 20 "tags"? We've tried adding a new file property using the API but it seems like we can't search files on Dropbox…
To better structure our business account's content, I would like to be able to aggregate all of the user's personal folders into one location/folder. This would allow for better control and oversight while also complying with our company structure.
Can someone please explain to me why I have two Dropbox accounts and one of them is missing all of its content?
I logged into my dropbox account and all my files are completely gone. There's nothing in deleted or history. It looks like a brand new account. How do I get them back?
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
