Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Hey all, I recently deleted a backup of an old external drive from the Windows client. This should have freed up storage in my account - however, it is still using the same 608MB, even after waiting for two days. There are no files in the "Deleted files" section either. What do I have to do to free up that storage?
I have a parent folder with an automation that's supposed to rename every file in its subfolders to a certain format, but it's been very buggy on if it actually works or not... I don't know if it's just bugged or if there is a solution. I'm using file requests in every child folder if that helps.
Dear all, I would really appreciate your help in advance. I am using Dropbox on my desktop using the desktop app. For some reason, I cannot copy and paste folders within my Dropbox (it says it is copying and pasting the folder but the progress stays at 0%). The same symptom happens when I also copy a folder from Dropbox to…
I have tried this in both Edge and IE, on Windows 7 and 10. When I try and restore files and folders in the web interface, it says restoring but nothing happens. If I go back to the list of files they remain deleted.
I have an old file, which was created in 2017. This file has been in my dropbox since then and was not changed until today. Today, by accident, I've overwritten that version with some unintended changes to the file. I immediately tried to recover the old version of the file, but the 2017 version is not available. I have a…
I am trying to move shared folders, not created by me, I was told this is possible without affecting the content or other users. However when I try to move a shared folder it duplicates in the place of destination as a non-shared folder, and stays in its original place. Had anyone had this problem and found a solution?
Hi, My files from last week have been replaced by a version dating to 2019! The recovery technique isn't doing anything. How do I get back my last save from a week ago?
I think I would be amazing to have the possibility to change the banner for each folder. I have multiple clients, and I would love to be able to personalize their folder with their logo.
Hi to all the community! I have just received an e-mail from Dropbox telling that the "Vault" folder/service is going to be discontinued from March the xxth (can't remember the exact date). Hate this, because my tranquility depends on it. My proceeding: -Upload a folder every week with my works. Open Vault, move the…
As part of an attempt to move a Photoshop Elements catalogue, I moved thousands of photos out of Dropbox for safekeeping, offline so they'd stay intact on other computers and in the cloud. Then after installing the program I did the work to prepare for the photos to be indexed. Then I moved the photos back into Dropbox but…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
