Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't delete an old Dropbox Backup If an old computer or external drive backup is still using your Dropbox storage and you can't find the option to delete it, these steps can help…
Imagine I want to move files nested 10 levels under root. I navigate down, I select them, I press Move. Now the android app is showing me the root folder, why? 99% of the time I want to move files somewhere near their original location. With your design I once again have to drill down 10 levels under root to find the…
Hi, I upload pictures/videos with new dates (not correct) from Linux to dropbox. After update the mtime (old correct dates) in the local disk, I can not find a way to sync the date in dropbox. I tried stop the daemon delete the files from Dropbox and then start the daemon. I found that it remove the local file and had to…
I am having a similar issue to that in a recent post - I discovered this morning that two files saved yesterday were missing from my Dropbox folder, both as viewed through Windows Explorer and as shown on the Dropbox website. However, when I checked "recent documents" in my word processing program, I was able to open them,…
It's been a while, but I don't know where to ask, so I'm writing it down ㅜ I'm inquiring again after giving up because there was no answer even if I asked the customer center on the drop box website. I think it was around the end of last year.. I was told to upload the camera while using the drop box, so I synchronized it…
I'm not sure if this is just the case with Android. But unfortunately, it has always been that way since I can remember. For moving 1 file "quickly" to a freshly created sub folder, a user needs to navigate the whole folder structure to get there...
I'm on the migrated new release of Dropbox Paper. I was on the old one when I had created a Paper template. This old template doesn't show up in the web version of the Dropbox Paper and I'm not able to delete it from the web UI. The old template shows up ONLY in the iPhone Dropbox Paper app. NEW templates created from the…
Hi A few days I renamed my 'Paper Docs' to '_Paper Docs' so it would appear listed as first folder in Dropbox. It worked without issue. However this morning when I tried to access my Paper files, they were all gone from both Dropbox and Paper web UIs. I have years of documentation and my song lyrics there. It's super…
Ok, it has been a while since I logged into dropbox. I mostly use the web version and no longer sync. When I login to the account I can't find many files which were previously there. I can see the folder but it is empty. I am looking for some help as one particular file is very important to me. Thank you!
Its name is Sequence 01.mp4 and its size is 1 GB. Right click only show File info and File activity. No idea how did the file come to my Dropbox. At least I don't recognize the content and want to delete it. But I can't file a way to delete it. Please help.
Prevent your team members from creating, renaming, moving or deleting certain sub-folders in the team space, thanks Sean
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