Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Can anyone help me to restore files from the "all files" tab on Dropbox? Yesterday (20250307) all my files disappered from my dropbox account. I was able to restore all the folders with their files from 'events'. Unfortunately all files from the root file in Dropbox are not found in 'events'. Has anyone experience on a cas…
I have been using Dropbox for years without any problems at all. However it has disappeared from my Mac 5 or 6 times in the last month and there is no logical reason why - it just goes. I then have to re-download the app. Any idea why and how this can be stopped? I began a thread on this last week and had one response from…
There is something wrong with my Dropbox. I've had it installed on my Mac for years and over the past several months files are being deleted shortly after I create them or drag them into the dropbox folder on my desktop. Yesterday I saved several .docx files to a folder instead my dropbox through the desktop finder window…
Hello, I had not logged into my Dropbox account in a while, but this morning I needed some images I had stored there so I logged in. While the folders I had images stored in are still there, all images in the entire account are gone. Files that were not images are still there. I've looked in the Events area and it does NOT…
Hi, I have the professional essential plan, and I added watermark automation into the folder including all subfolders. I also adjust the size, color, and opacity to make sure it will show up. However, none of the photos in the folder was watermarked. I have to go into each folder and added the watermark manually which…
All of my files dis appeared please help
Just in the last few days, the "Deleted Files" button has disappeared, so how do I permanently delete files now? Thank you in advance!
Hello, Can anyone help me with navigating files on my computer? Since I tried to install Dropbox all my files have been addressed different. On power shell and command line I can't get to some folders because dropbox has other folders with the same name and I don't how to navigate to the directories and folders I want? Can…
I would like to delete all camera upload images currently on dropbox. Some of these images I have filed into dropbox folders. Will they be deleted if I delete the camera upload images?
Is there somebody who can tell me how i can get reach anybody from dropbox in person. They closemy 2 tb account but ive paid 119.88 euros for that. I tried for 2 weeks tobget in touch with dropbox but i get nowhere?
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