Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
I have been using Dropbox for organizing my AI-generated images and videos. The syncing and file management features work really well, especially when I need to access my files across multiple devices. Recently, I started creating some AI-generated character content for my own project, and I usually store all the original…
Hello everyone, I hope you’re doing well. I know this may be very unlikely, but I wanted to ask if anyone has had a similar experience or if someone from the Dropbox team could advise. Several years ago, I accidentally deleted a folder with extremely important personal photos. I understand the retention policies have long…
Hello Dropbox Support Team, I am writing to request your help recovering files that were deleted from my account more than 30 days ago. Unfortunately, I only discovered the deletion recently, after the standard retention period had passed. The files are irreplaceable family photos, most of them stored in a folder named…
I had about 40gb of files, and thought deleting the dropbox app would free up space and stay on my dropbox online. Instead, it deleted everything on my desktop that I have had no luck trying to recover. And when I went onto my dropbox account online, those files were also not there. I thought deleting the app on my laptop…
I have become a de facto admin of our company's Dropbox. We have previously had many people using individual Dropbox accounts. I'm effectively a project/account manager for our company. My question is: what is the best way to structure our hierarchy to support the best workflow? We have a team folder "Projects - Current"…
I recently found that many files were removed from my Basic (free) account after I received a notification saying my account was over the storage limit and that files would be deleted if I did not take action by January 30, 2026. These were important personal files. The files are no longer visible in my account, and they…
Hi everyone, I'm desperate and hoping someone here has experienced something similar. On 20 June 2026 at around 11:50 PM, I accidentally deleted the Dropbox application from my Mac while I was reorganising my files and making a backup. I then emptied the Trash without realising the consequences. As a result, my Desktop,…
Hello, I’m looking for assistance from a Dropbox moderator regarding access to Support. I recently upgraded my account to Dropbox Professional because I need help with a file recovery request that requires a manual review. Here’s my situation: I was a Dropbox Plus customer for several years. After my subscription expired,…
I'm almost sorry to admit that I have joined this forum because I desperately need help! I've been a Dropbox and a big fan for about 15 years. Now, disaster has struck and I seem to have lost ALL MY FILES. Here is what happened: I have two dropbox accounts. One is my personal account which I access from my personal Chrome…
Dear Dropbox Support Team, I recently discovered that a large number of files have been removed from my Dropbox account following a notification stating that my account exceeded its storage limit and that files would be deleted if no action was taken by April 5, 2026. Unfortunately, these files contained important personal…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
