Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't delete an old Dropbox Backup If an old computer or external drive backup is still using your Dropbox storage and you can't find the option to delete it, these steps can help…
Hello, There is a 15.2GB backup (KINGSTON external drive & CLIENT) stuck in my Dropbox account. I no longer have this device and the Dropbox app does not show any backup in Preferences → Backup. I cannot remove this ghost backup by myself, and it is taking up my storage space. Please help delete this leftover backup from…
I accepted a trial of a Team Dropbox. Now, that's over and I've decided not to proceed, but I'm being told that 6 of the 10 shared folders are about to be deleted. The thing is that all of those folders are Owned by someone else (ie they pay for their storage)...is Dropbox going to delete the information from their…
I recently deleted many files with the knowledge that my files could still be restored if I needed them. However, when I looked at "Deleted files" what I saw to my surprise were lines that read, e.g., [name of file] and 3283 more files (and there were many such lines!) What happened to the folders and structure within the…
deleted photos
I might have a bit of a niche issue here but I have just gotten a new Mac for my studio and in the past I have always named my laptops and desktops exactly the same, that way no matter where or what I am working on, dropbox being stored locally would always have the same file path and never need redirecting. For example…
Hello, I'm facing a very serious issue: all of my files have disappeared from my Dropbox account overnight, without me performing any deletion. I have already: * Checked the deleted files section (nothing there) * Reviewed the events history (no clear trace of mass deletion) * Verified connected devices (no suspicious…
Having a bad time with Dropbox this morning; I have raised a customer ticket directly with Dropbox, but wanted to check with the Community as well. My primary use case for Dropbox these days is to use it to host my Keepass database that I access from multiple devices, and my partner also does the same. The set up had been…
I got 15 emails that I am now member of dropboxforum, don't know why so many emails. All my Indesign files are ruined by dropbox. Thank you. Where to recover them?
Dear All, I would like to suggest that when an owner removes a member from a shared folder - we get a notification of deletion. It is important to track this as sometimes we don't even realise when we are removed from a shared folder. this can happen for various reasons (for instance, migration to other systems, changing…
Hello, I had a which was shared and all of sudden me and my collegue cannot see it and no files are to be seen and its not even in the deleted folder. please assist i need it to be recovered
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