Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
I haven't logged on in a while, and my account is completely empty. Does Dropbox delete stuff? If so, that's messed up! I had lots of photos in there! And I can't contact them because I'm on a free account...
Hi, We want to be able to search our files in Dropbox using more than 20 tags to describe them. Is there a way to increase this limit? Or another workaround to be able to search any file using more than 20 "tags"? We've tried adding a new file property using the API but it seems like we can't search files on Dropbox…
To better structure our business account's content, I would like to be able to aggregate all of the user's personal folders into one location/folder. This would allow for better control and oversight while also complying with our company structure.
Can someone please explain to me why I have two Dropbox accounts and one of them is missing all of its content?
I logged into my dropbox account and all my files are completely gone. There's nothing in deleted or history. It looks like a brand new account. How do I get them back?
Years ago, I started a spreadsheet on the singer Annette Hanshaw. It took many hours (I am an amateur), but I finally finished it; then, it was lost, and I didn't see it in Dropbox again until a month or so ago. Now, it's lost again. Where could it be? Here is the name of the file: [removed per the Community's Guidelines]…
Images in Dropbox on my Mac (OS Sonoma 14.7.5) have been giving me problems when I edit them in the Preview app. I get told I don’t have permission to edit. Following odd hints I opened FULL DISK ACCESS for Dropbox. MISTAKE! Images stopped showing in all my PAPER docs. Both on my Mac and my iPhone 16. They all say…
I know I am over my storage limit but I do not want Dropbox to automatically delete anything unless I say so. I do not want to upgrade to any plans or do anything else. I just want my files to stay there forever regardless of anything unless I manually delete them myself. I will be so upset if Dropbox deletes anything that…
I can no longer paste an item after one's been copied or cut. please help
Hello. A few weeks ago I noticed that I lost all my Dropbox Paper documents. I have been using this application for years and I really like it. The documents contain important information for my work and it is a ****** problem for me. After a few days, some of the documents started to appear again, but it is only a small…
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