Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't delete an old Dropbox Backup If an old computer or external drive backup is still using your Dropbox storage and you can't find the option to delete it, these steps can help…
Hello, I saw that my file box is almost full - Personal Dropbox spaceUsing 22.4 GB of 22.75 GB Regular files (107.9 MB) Backup (21.8 GB) Replay (0 bytes) Shared files (443.9 MB) Unused space (388 MB) I am suprised that I have Backup 21,8gb I do not see anywhere what files are those and how to delete them, because I do not…
I downloaded Dropbox again yesterday after several years, and it asked for permission to access my photos — I allowed it. Immediately, my photos started uploading to Dropbox in real-time. I panicked, stopped the upload, and deleted the app. But the problem is, even the precious photos that were in my photo gallery are now…
Good afternoon, On May 18th, I was editing an Excel file and, for reasons I don’t quite understand, the folder’s activity log shows that the file was deleted at the exact same time it was last edited (see attached screenshot). Today, when I went to update the file again, I was unpleasantly surprised to find that it’s no…
It would be great to have a duplicate finder or a duplicate alert - so if a photo file with the same exif data was uploaded, there was a notification. I'm sorting through old stuff currently and found a few duplicates and this would same me lots of time !
I have a major issue with sync conflicts at the moment, which i'm trying to resolve. Although what I find happening is that files are being moved by drop box into my private folder. I've tested this. I moved everything out of my private folder into the root "dropbox" location after the sync took place it moved a whole…
Hi, I just discovered that I'm missing an important file. I don't remember that I deleted it. I tried searching in the events a log about deleting a file but the event page can only filter on a specefic date ( not a time period ) Any idea what to do next?
I've backed up images pictures and screenshots from my phone so many times. I really try to organize my Dropbox. What would be really helpful is a pre-organized table of contents list with all the most used subjects being made available. But even better would be the ability to search for all duplicate files names in my…
Hey how about y'all give us some more options for organizing our folders. The three that you have are basic and honestly suck. Seems like a pretty simple thing to do and it doesn't take much digging on the internet to find out that people are pretty dissatisfied with the lack of options. Come on now it's 2025. I've been…
Hello, Dropbox community! I've always appreciated how Dropbox's simple file sharing and syncing across devices, but I believe one feature is missing: real-time collaboration in real time on non-Office files (PDFs, images, or text files). Other platforms (Google Drive and OneDrive) have this feature, which makes working on…
Hello, There is a 15.2GB backup (KINGSTON external drive & CLIENT) stuck in my Dropbox account. I no longer have this device and the Dropbox app does not show any backup in Preferences → Backup. I cannot remove this ghost backup by myself, and it is taking up my storage space. Please help delete this leftover backup from…
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