Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Can someone please explain to me why I have two Dropbox accounts and one of them is missing all of its content?
I logged into my dropbox account and all my files are completely gone. There's nothing in deleted or history. It looks like a brand new account. How do I get them back?
Years ago, I started a spreadsheet on the singer Annette Hanshaw. It took many hours (I am an amateur), but I finally finished it; then, it was lost, and I didn't see it in Dropbox again until a month or so ago. Now, it's lost again. Where could it be? Here is the name of the file: [removed per the Community's Guidelines]…
Images in Dropbox on my Mac (OS Sonoma 14.7.5) have been giving me problems when I edit them in the Preview app. I get told I don’t have permission to edit. Following odd hints I opened FULL DISK ACCESS for Dropbox. MISTAKE! Images stopped showing in all my PAPER docs. Both on my Mac and my iPhone 16. They all say…
I know I am over my storage limit but I do not want Dropbox to automatically delete anything unless I say so. I do not want to upgrade to any plans or do anything else. I just want my files to stay there forever regardless of anything unless I manually delete them myself. I will be so upset if Dropbox deletes anything that…
I can no longer paste an item after one's been copied or cut. please help
Hello. A few weeks ago I noticed that I lost all my Dropbox Paper documents. I have been using this application for years and I really like it. The documents contain important information for my work and it is a big problem for me. After a few days, some of the documents started to appear again, but it is only a small…
The business version of Dropbox no longer allows users to add or remove folders in Finder from the root Dropbox folder. This change was just applied to my account, but I came across a thread from 10 months ago — now closed — where many other users expressed similar frustration, with no clear reasoning provided. I’m…
Recently my PC crashed so while in the shop I set up my old laptop and put some Dropbox files in using selective sync (due to limited space)... Now I have my PC back and an important folder has a sync conflict with nothing in it... There is no duplicate folder and it only shows up on Mobile (which is the web) and on…
Make the chat window to have ability to pop out and move to another screen if necessary. It's crazy to not have this capability when most chat windows allow resizing, pop-out, etc. so your reps and the customers can see what is being typed versus a tiny window that cannot be resized. This should have been done years ago,…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.