Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Hey Everyone, i had saved a folder with AI Photo Editing Resources on Dropbox, including free templates and presets that i use for my website category. Recently, i noticed that the folder has been removed or accidently deleted from my dropbox account. Does anyone know how to recover accidently deleted folders on dropbox?…
Hi all, Hoping someone may be able to shed some light on this one. I've been trying to access my companies old files in a Dropbox folder. The dropbox folder has since been emptied with no files in there anymore. I'm going over historical emails to our info@ email and it looks like there was an email about our account being…
Has Dropbox changed how version history works recently? It used to be the case that if * last saved a file one year ago * opened it and saved a few versions today * then realized I'd actually wanted to start a new file (and not overwrite the one-year-old file with what I was working on today) * then I could roll back to…
Hi, i have a problem ..****** problem my file is encripted with ramsonware." tgpo" can you help me? regards rb
Hello, I am having quite the frustrating issue with my dropbox excel files not displaying on my firefox downloads. They are opening, but seemingly NOT from my desktop app, but rather the dropbox.com website, even though I have the correct folders all linked to my computer. The excel files from my dropbox app was always set…
Recently I was looking for a file and discovered all my files have disappeared except a few created very recently. What can I do to find them and restore to my account. Thanks
I just logged onto my old laptop -not used for a couple of years. Realised dropbox was connected and updating and stopped it. But a bit later I got notifications on my usual computer that 1k plus folders had been added to a shared folder. Another user had been through the shared folders and deleted lots of old files a few…
I have a file stored in Dropbox that is corrupted, both locally and in the cloud, so I tried to retrieve an older version from the version history to minimize the loss. However, when I accessed the version history of this file, Dropbox encountered a 400 error and couldn't be accessed. What should I do to at least retrieve…
I propose creating an admin setting to reduce the deleted file retention window below the maximum that your plan allows for.
I have trawled all the articles here and read the Help article from April 2025. I can't beleive a major cloud provider cannot make something as simple as permanently delete...simple. In most articles it says "click deleted items in left sidebar" but this does not exist If I click on a folder I do not get any option to…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
