Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
I'm on the migrated new release of Dropbox Paper. I was on the old one when I had created a Paper template. This old template doesn't show up in the web version of the Dropbox Paper and I'm not able to delete it from the web UI. The old template shows up ONLY in the iPhone Dropbox Paper app. NEW templates created from the…
Hi A few days I renamed my 'Paper Docs' to '_Paper Docs' so it would appear listed as first folder in Dropbox. It worked without issue. However this morning when I tried to access my Paper files, they were all gone from both Dropbox and Paper web UIs. I have years of documentation and my song lyrics there. It's super…
Ok, it has been a while since I logged into dropbox. I mostly use the web version and no longer sync. When I login to the account I can't find many files which were previously there. I can see the folder but it is empty. I am looking for some help as one particular file is very important to me. Thank you!
Its name is Sequence 01.mp4 and its size is 1 GB. Right click only show File info and File activity. No idea how did the file come to my Dropbox. At least I don't recognize the content and want to delete it. But I can't file a way to delete it. Please help.
Prevent your team members from creating, renaming, moving or deleting certain sub-folders in the team space, thanks Sean
I have a number of conflicted copies of files. When I try to delete it completely ignores the request. How can I delete them?
I have accepted another persons shared folder into my dropbox. Now I want to move that shared folder from the main dropbox folder to a subfolder but it does not move. Well it creates two version which is really strange.
Hey- I accidentally deleted my Dropbox workspace. Is there any way to recover or restore it? I've logged in with my old credentials and there is no "restore files" (at least that I can find.) Thanks.
Hi, I am part of a very small association that uses a Dropbox Basic account for storing our files. Yesterday, we discovered that all our files were deleted, and only the empty root folder remains. Apparently, the files were deleted by the owner of the Dropbox on March 18, 2025, but he has no knowledge of deleting the…
Hey Everyone, i had saved a folder with AI Photo Editing Resources on Dropbox, including free templates and presets that i use for my website category. Recently, i noticed that the folder has been removed or accidently deleted from my dropbox account. Does anyone know how to recover accidently deleted folders on dropbox?…
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