Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
I have been tidying up my files. I have moved the location of my dropbox folder a number of times. I now have several folders call "dropbox", and they all have that cute looking icon... I actually have 2 basic accounts on different email addresses. I was offered a free "business" account a while back and i took it. I only…
I have been working on a Word doc all weekend, saving with command+S all the time, and on the third day, I dragged a bunch of photos into word and the whole doc messed up. Undoing wouldn't fix the problem: text was missing and photos were all blank - document useless. So I exited without saving and logged into Dropbox…
Hi there! when looking at deleted files, Dropbox only shows me this type of summary: However, I do not see a way to list all those files, which I want to do, to make sense of what got deleted there, without having to restore it. Is there a way to list all those files that were deleted there? Thanks LuC
hello, i was editing a text file in dropbox and trying to eliminate the underlines under some text that may not be proper grammar. i went into the settings and misunderstood the option that said something to the effect of remove the ribbon (or something, i can not quite remember). what i did was remove the bar above the…
Is there a way to search a folder and have the results show mp3 files by a certain bitrate? In Windows Explorer you can do this by entering into the search field things like bitrate: 24kbps or kind:music bitrate:>127kbps or bitrate:>127kbps When I type any of those search strings into a Dropbox search, it says no results…
Files (videos, large content) were shared with me by a vendor in December 2024 and I was able to download the content then. The vendor has since deleted them from their Dropbox account (not sure which kind of account they have) and is no longer helpful in sharing the original files. The downloaded files were corrupted. Is…
Imagine I want to move files nested 10 levels under root. I navigate down, I select them, I press Move. Now the android app is showing me the root folder, why? 99% of the time I want to move files somewhere near their original location. With your design I once again have to drill down 10 levels under root to find the…
Hi, I upload pictures/videos with new dates (not correct) from Linux to dropbox. After update the mtime (old correct dates) in the local disk, I can not find a way to sync the date in dropbox. I tried stop the daemon delete the files from Dropbox and then start the daemon. I found that it remove the local file and had to…
I am having a similar issue to that in a recent post - I discovered this morning that two files saved yesterday were missing from my Dropbox folder, both as viewed through Windows Explorer and as shown on the Dropbox website. However, when I checked "recent documents" in my word processing program, I was able to open them,…
It's been a while, but I don't know where to ask, so I'm writing it down ㅜ I'm inquiring again after giving up because there was no answer even if I asked the customer center on the drop box website. I think it was around the end of last year.. I was told to upload the camera while using the drop box, so I synchronized it…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
