Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't delete an old Dropbox Backup If an old computer or external drive backup is still using your Dropbox storage and you can't find the option to delete it, these steps can help…
I have an issue with a PDF form (that I didn't create) that allows you to enter text to fill the visible space but if you zoom in, that length reduces until at say 400% it will only allow 4 characters but a full name at 100%. It works fine in Adobe Reader allowing the same amount of characters regardless of zoom, typing…
I have a MAC PC and it has leftover files from a prevoius job I had. I am trying to remove these files but it will not let me. Says they are protected. Its my MAC and I want the files gone as I do not work them anymore and they will not allow me to access Dropbox so I can delete the files from my PC How can I remove these…
A client of mine has ask me to help troubleshoot a Dropbox hack. She says that it was a ransomware attack and that Dropbox wasn't able to help her recover deleted files. I've included a section of the message she got from Dropbox support, but I have a question. I thought that Dropbox had a "rewind" function that could…
Pleae make the process of restoring missing or deleted files more intuitive and/or update the instructions on the internet, where it refers to the left sidebar. Unfortunately I'm not able to include the URL where this information isn't valid, but if you search for "How to restore or recover deleted files or folders in…
Does anyone suggest any third party apps to help with duplicate files? I've got a MacBookPro..going from Dropbox Business to Dropbox Essentials and I don't want duplicate files. So going thru thousands of files individually is not going to happen. Thanks
Device MacBook Pro Operating System/Browser (if using the web) macOS Sequoia 15.5 Dropbox App Version (if using the app) 230.4.8797 Question or Issue I deleted the ".dropbox" file from the root folder by mistake. I did this from the Terminal, so I have no way to restore it. What is the consequence of this? Is there a way…
There are holiday photos missing, there are 20+ folders that says the PLACE and 0 files in them, there are no files in the deleted folder, HELP!!!!!!!!! I have sent in a support ticketT
I work for an organization that uses Dropbox as a place for affiliates to access documents like our manual. We update it every year in late summer. I logged in and there is nothing in the folder. I can still see everything through the link externally, but it is no longer linked to my account so I cannot update anything. I…
Dropbox App Version (if using the app): N/A Question or Issue Good morning. I discovered a bug in Dropbox related to restoring image file version history. Today, I accidentally overwrote an image stored in Dropbox and tried to restore a previous version. I was very surprised to see the file version field was blank and the…
Hello, I hope someone can help. I have had a dropbox account going back many years, and have been using it to upload family photos (and camera uploads automatically from my phone). In October last year, I received an email saying my account had been downgraded as a payment for my plan hadn't gone through—but my inbox is a…
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