Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Hello & HELP!!!!!! My events page says I removed access to the shared folder Julie although I am the only one who could see this folder (I have reached out to my co-workers) and I wasn't even on my computer yesterday when it says I removed access. There was 25 years of information in this folder that I DESPERATLEY need…
Hi, currently using basic account which had some files that were recently permanently deleted. (Just passed 30days I believe). However I read that the higher tier dropbox plans allows for deleted files to be retrievable (up to within 180 days). Is there any chance if I were to upgrade my plan, those files could be…
Yesterday I uploaded files to my profile from another device and the upload was fast and successful. However, today, when I try to copy these files (the size of the folder with files is 300-400 MB), there is an endless copying without moving the copy loading bar
I have identified over 50,000 of my Dropbox files have been altered or changed from standard file size to 5-6KB. Restoring them 1 at a time is brutal. I've checked deleted and they are not there. The only method I can use is More... Version History Restore. Is there a better way to be able to restore mass or bulk? The…
I've been trying to edit or correct the transcript of uploaded audio files using the pencil icon. The Dropbox team suggested the following instructions, but none of them work for me to solve this issue. 1. Open a private browsing/incognito window: Cached data and cookies can sometimes cause issues. Opening a private window…
Hi! Dropbox deleted one folder. How can I restore it? I had received an email from Dropbox informing me that the folder was going to be deleted, but that email was in the Spam folder so I had no time to backup all the information of that folder. Now I need to restore all the information of this folder. Could you please…
I got this message via email Some content currently shared with you that’s owned by the xxx team on Dropbox will be permanently deleted i don't recall being part of a Dropbox team and this folder was owned by me, not anyone else. looking up in my account avatar, i am not a member of any team. i have no idea why i got this…
On the web, I have gone to a file in the Folders tab, clicked on the ... next to it, and gone to Activity - Version history. I then get an "Error (400). Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident,…
I made the mistake of deleting my "recent" folder on my Mac. Then I emptied the trash. I lost all of the files I had used in the last 3 months or so. The local Mac store can't find them. I am still within my 30 days, but I can't figure out what to do. (If I deleted that that, you know I am not a sophisticated user. If it…
I have been tidying up my files. I have moved the location of my dropbox folder a number of times. I now have several folders call "dropbox", and they all have that cute looking icon... I actually have 2 basic accounts on different email addresses. I was offered a free "business" account a while back and i took it. I only…
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