Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Hello, I'm facing a very serious issue: all of my files have disappeared from my Dropbox account overnight, without me performing any deletion. I have already: * Checked the deleted files section (nothing there) * Reviewed the events history (no clear trace of mass deletion) * Verified connected devices (no suspicious…
Having a bad time with Dropbox this morning; I have raised a customer ticket directly with Dropbox, but wanted to check with the Community as well. My primary use case for Dropbox these days is to use it to host my Keepass database that I access from multiple devices, and my partner also does the same. The set up had been…
I got 15 emails that I am now member of dropboxforum, don't know why so many emails. All my Indesign files are ruined by dropbox. Thank you. Where to recover them?
Dear All, I would like to suggest that when an owner removes a member from a shared folder - we get a notification of deletion. It is important to track this as sometimes we don't even realise when we are removed from a shared folder. this can happen for various reasons (for instance, migration to other systems, changing…
Hello, I had a which was shared and all of sudden me and my collegue cannot see it and no files are to be seen and its not even in the deleted folder. please assist i need it to be recovered
Hi, I received several messages stating that our Dropbox storage was full, and another email stating that some content would be permanently deleted on June 4, 2025. I figured it was a storage problem, so I backed up most of the files and deleted them from Dropbox to clear storage. But that didn't help, and I found out on…
Hi Dropbox Support and Community, I received an email from Dropbox notifying me that some content shared with me by the Love Team will be permanently deleted on May 26, 2025. The email included a CSV file listing the shared content, but when I check my Dropbox account, I no longer see any of the files or folders. The…
I went into a folder of company artwork for 2 years, and the folders are empty?? about a dozen folders Can someone help? Did they get deleted by Dropbox? Did someone get in unauthorized?
Is there a way to determine which log files to delete? Also, can I tell dropbox to delete these old log files?
I have a problem with files/folders that have been removed from dropbox. There was 2 maps with files that was shared with others that suddenly was gone for all the useres. No one can find the folders any more. There is one file that I can see that says that Content shared from Kasa is pending deletion. Can some one tell me…
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