Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
It would be great to have a duplicate finder or a duplicate alert - so if a photo file with the same exif data was uploaded, there was a notification. I'm sorting through old stuff currently and found a few duplicates and this would same me lots of time !
I have a major issue with sync conflicts at the moment, which i'm trying to resolve. Although what I find happening is that files are being moved by drop box into my private folder. I've tested this. I moved everything out of my private folder into the root "dropbox" location after the sync took place it moved a whole…
Hi, I just discovered that I'm missing an important file. I don't remember that I deleted it. I tried searching in the events a log about deleting a file but the event page can only filter on a specefic date ( not a time period ) Any idea what to do next?
I've backed up images pictures and screenshots from my phone so many times. I really try to organize my Dropbox. What would be really helpful is a pre-organized table of contents list with all the most used subjects being made available. But even better would be the ability to search for all duplicate files names in my…
Hey how about y'all give us some more options for organizing our folders. The three that you have are basic and honestly ******. Seems like a pretty simple thing to do and it doesn't take much digging on the internet to find out that people are pretty dissatisfied with the lack of options. Come on now it's 2025. I've been…
Hello, Dropbox community! I've always appreciated how Dropbox's simple file sharing and syncing across devices, but I believe one feature is missing: real-time collaboration in real time on non-Office files (PDFs, images, or text files). Other platforms (Google Drive and OneDrive) have this feature, which makes working on…
Hello, There is a 15.2GB backup (KINGSTON external drive & CLIENT) stuck in my Dropbox account. I no longer have this device and the Dropbox app does not show any backup in Preferences → Backup. I cannot remove this ghost backup by myself, and it is taking up my storage space. Please help delete this leftover backup from…
I accepted a trial of a Team Dropbox. Now, that's over and I've decided not to proceed, but I'm being told that 6 of the 10 shared folders are about to be deleted. The thing is that all of those folders are Owned by someone else (ie they pay for their storage)...is Dropbox going to delete the information from their…
I recently deleted many files with the knowledge that my files could still be restored if I needed them. However, when I looked at "Deleted files" what I saw to my surprise were lines that read, e.g., [name of file] and 3283 more files (and there were many such lines!) What happened to the folders and structure within the…
deleted photos
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