Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
A user on our shared Dropbox deleted a number of folders another user has restored the deleted folders. Following the deleted folders being restored when Dropbox has synced again the folders that were not deleted in the first instance have now disappeared and do not appear in the recently deleted files. The missing folders…
belive my account was deleted maybe last month anychance i can get it back it had files from 10 years or more ago
In our office we use a FileMaker database. However there are two people who use it and one can't tell if the other has the database open. This causes problems if both people are adding or changing data. I realize this is not a server so two can't use the same file at the same time. However, it would be a great help if…
Hi! All of my Dropbox Paper documents have disappeared. I recently learned that Paper was being discontinued, and I saw that a new folder called “Migrated Paper Docs” had been automatically created. I checked it and felt relieved to find all my documents there. However, now that I tried to download the folder, I realized…
Hi, I've been trying to figure out how to relocate my Downloads folder to my MacOS and I just don't understand how. Even in order to see my Downloads folder in my Desktop Dropbox Folder location, I have to right click my Downloads folder and select "show in enclosing folder" and then it shows up in transparency. I want my…
I have had a folder deleted by Dropbox. It contained important information that I need to have restored. I have a Basic account and Dropbox Support have not responded to my emails. Any guidance appreciated. I was nowhere near my storage limit.
why cant the sidebar be extended more ? the folders have long names, there is no purpose to have a sidebar if i can't read it
Hello, I saw that my file box is almost full - Personal Dropbox spaceUsing 22.4 GB of 22.75 GB Regular files (107.9 MB) Backup (21.8 GB) Replay (0 bytes) Shared files (443.9 MB) Unused space (388 MB) I am suprised that I have Backup 21,8gb I do not see anywhere what files are those and how to delete them, because I do not…
I downloaded Dropbox again yesterday after several years, and it asked for permission to access my photos — I allowed it. Immediately, my photos started uploading to Dropbox in real-time. I panicked, stopped the upload, and deleted the app. But the problem is, even the precious photos that were in my photo gallery are now…
Good afternoon, On May 18th, I was editing an Excel file and, for reasons I don’t quite understand, the folder’s activity log shows that the file was deleted at the exact same time it was last edited (see attached screenshot). Today, when I went to update the file again, I was unpleasantly surprised to find that it’s no…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
