Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
I was quite happily using a file and updating it. Now when I log in a bunch of old files comes up, but not the one that I really need.
Is recovery of a file shared to me that is now deleted possible?
I got a new Mac and installed the Dropbox app. After that, everything became a mess both in the desktop app and in the browser. I see many folders marked “selective sync conflict,” and everything looks disorganized. I want to get it back to how it was before. I didn’t intend to sync anything locally — it was supposed to…
Hey, I usualy work and edit files on my PC with Windows 11 and somtime I work on the same files on my MAC. I noticed several times already that somtime when I open a specific excel file on my PC (didn't confirm on MAC or other files) that I'm missing data that I know I added. When I open file history on dropbox.com and…
Hello Dropbox admin, I would like to ask for help regarding my files that were deleted by Dropbox system this week and it hasn't been 30 days since the files were deleted by Dropbox system from the Trash folder, previously I subscribed to 2 TB of storage, I didn't have time to check my Dropbox account because I was busy,…
I made a mistake and deleted my Dropbox account not realising that I must have set some critical folders to online-only years ago, and now they're gone. I don't recall setting them online-only but I think it's the only explanation. I did check that I had what I needed - the files looked fine in Explorer, but it seems that…
I have had the basic plan for 10 years. On it are thousands of photos of my daughter since birth. I often access the app to just look at old pictures - last time i did this was about 2 months ago. But now the pictures/files have gone. Gutted. this is the only DB account i have. I have checked deleted items but nothing in…
This discussion was created from comments split from: Files disappear from folders when I move a folder.
I accidentally deleted files in my account, and it has been over 30 days. Is there any way to access them again? I have a lot of information that can't be replicated, including family photos, my master's thesis, and my job history. Hopefully, Dropbox can access these files. They were deleted in February. Any help would be…
TLDR: I don't want Dropbox to sync any of my Macbook files. I just want my original Dropbox folders that I set up years and years ago. Hi there, please be patient with me - I'm a self-professed millenial idiot who barely knows her way around computers, let alone Dropbox. I've been using Dropbox for ages but just basic…
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