Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Hi all, I uploaded some folders into Dropbox and wanted to share them. The folder to share, consisting of subfolders, appeared too big for some one with a free account. So I replaced the subfolders and share them. Unfortunately the subfolders appeared to be empty after replacement. Any suggestions? Thanks in advance and…
Question or Issue Copy files
I NEED TO COMMUNICATE WITH SOMEONE OTHER THAN ROBOTIC RESPONSES. ABSOLUTELY FRUSTRATED WITH DROPBOX SO-CALLED SUPPORT. I CANNOT SEE MY FILES THAT HAVE BEEN IN DROPBOX FOR MANY YEARS YET MY ACCOUNT AND SUBSCRIPTION IS UP TO DATE. WHO CAN HELP ME?
I initiated a sync change on one our computers, un-syncing about 50% of various top level folders (and their contents) to that device. Then I noticed on our OTHER computers/devices those folders and MANY others were now missing!? Maybe Dropbox accidently "un-synced them everywhere" ... which it shouldn't have! I next…
Device -Mac Studio (Operating System/Browser (if using the web) Tahoe 26.3.1. Dropbox App Version (if using the app) 243.4.6956 Syncing Status Up to date. Question or Issue A few thousand files were deleted. No idea how this happened. Dropbox can't tell me either. Said it could be an app that has access. Pretty sure I…
Device: Macbook Operating System/Browser (if using the web): macOS Tahoe 26.3.1, Chrome Dropbox App Version: Paper Question or Issue Whenever I try using Find & Replace in Dropbox Paper, I can’t seem to replace text with nothing (leave the replacement field blank) the way I can in MS Word/Google Docs. e.g. if I want to…
Device Online dropbox automation Question or Issue I have set up an automation that first renames and then moves files from a folders subfolder. The renaming is supposed to just add "_note" to the file name. The problem is that in addition to adding _note, it removes most of the file name and all my files get the name…
Hi, In my main account, I've deleted a Backup (proper Backup; a computer that was registered there). Today, when exploring the "Recents" filtering on the Home page, I see the name of that computer, folders and files within are still there! I can even open and visualize them. Even though they were supposed to be wiped; when…
Device Mac mini, Macbook air Operating System/Browser (if using the web) OSX tahoe Dropbox App Version (if using the app) not sure Question or Issue two commonly-edited (except not the past 30d) excel files are suddenly missing. They were not deleted and were present on multiple machines/devices as recently as early…
Device samsung galaxy s8 and s21 and antique win 7 laptop Operating System/Browser (if using the web) one old android one current, one old windows Question or Issue my main file suddenly is like 7 months old, 7 months lost and no history for thirty days. this is horrible that this can happen, what's the point of backup…
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