Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
A group of us traveled to Germany in June to experience driving racecars on the Nurburg racetrack. As a bucket-list trip, the headcam videos taken of our experience were very important to us. The video files were uploaded to Dropbox but the company we used is now saying that Dropbox does not have the videos anymore. They…
I am manager of a group that has been using Dropbox Basic for at least 7 years. I went to the site using my normal process this evening. "MplsWritersGuild Team Folder" popped up as usual, except then disappeared and a red boxed note appeared "MplsWritersGuild Team Folder does not exist." How can I get it back?
Hi, Apologies if this has been asked or discussed elsewhere in this forum. It appears that I have accidentally deleted some files from a folder on my PC, which is synced to Dropbox. If I checked the events on the website, it indeed shows that the files were deleted, and the time also checks out. However, I cannot find the…
I've had a dropbox for years and have been continuously paying and now all my files are gone. I did not delete them and looked at recover but nothing there. Please help me find these.
HELP! All our Dropbox files from May annd June are gone. We have checked through the app and online and the most recent files available are from the last week of April. This is catastrophic — my wife and I have used shared files in Dropbox for years and years to track bills, taxes and other critical functions. This has…
I want my Camera Uploads folder to be organized to always show photos chronologically with the most recent first. That seems like an obvious default and yet every single time I open it, it shows random ancient files and I have to select Modify and most recent first. Why?
Why is my dropbox filled with random files I did not put there? Why are MY FILES MISSING ? Chatbox just sends me to FAQs and does not understand anything I ask it?
Hi, I have been using dropbox for many years and have many word files which I keep editing online. I noticed that many files had disappeared from different folders with some of them I surely used 2 weeks ago. I don't have any hard copy and all files have been online. My deleted file folder is empty. There is no way that I…
Hello, I'm confused and I need help. I had file last time edited 2023-07-15 it was on dropbox. Today my dropbox app was closed and I opend my file via File Explorer and tried to edit it, sadly at some point my windows got blue-screen something about "power" was written. PC restarted 0->100% blue screen "collecting info".…
A user on our shared Dropbox deleted a number of folders another user has restored the deleted folders. Following the deleted folders being restored when Dropbox has synced again the folders that were not deleted in the first instance have now disappeared and do not appear in the recently deleted files. The missing folders…
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