Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Hi, I just discovered that I'm missing an important file. I don't remember that I deleted it. I tried searching in the events a log about deleting a file but the event page can only filter on a specefic date ( not a time period ) Any idea what to do next?
I've backed up images pictures and screenshots from my phone so many times. I really try to organize my Dropbox. What would be really helpful is a pre-organized table of contents list with all the most used subjects being made available. But even better would be the ability to search for all duplicate files names in my…
Hey how about y'all give us some more options for organizing our folders. The three that you have are basic and honestly suck. Seems like a pretty simple thing to do and it doesn't take much digging on the internet to find out that people are pretty dissatisfied with the lack of options. Come on now it's 2025. I've been…
Hello, Dropbox community! I've always appreciated how Dropbox's simple file sharing and syncing across devices, but I believe one feature is missing: real-time collaboration in real time on non-Office files (PDFs, images, or text files). Other platforms (Google Drive and OneDrive) have this feature, which makes working on…
Hello, There is a 15.2GB backup (KINGSTON external drive & CLIENT) stuck in my Dropbox account. I no longer have this device and the Dropbox app does not show any backup in Preferences → Backup. I cannot remove this ghost backup by myself, and it is taking up my storage space. Please help delete this leftover backup from…
I accepted a trial of a Team Dropbox. Now, that's over and I've decided not to proceed, but I'm being told that 6 of the 10 shared folders are about to be deleted. The thing is that all of those folders are Owned by someone else (ie they pay for their storage)...is Dropbox going to delete the information from their…
I recently deleted many files with the knowledge that my files could still be restored if I needed them. However, when I looked at "Deleted files" what I saw to my surprise were lines that read, e.g., [name of file] and 3283 more files (and there were many such lines!) What happened to the folders and structure within the…
deleted photos
I might have a bit of a niche issue here but I have just gotten a new Mac for my studio and in the past I have always named my laptops and desktops exactly the same, that way no matter where or what I am working on, dropbox being stored locally would always have the same file path and never need redirecting. For example…
Hello, I'm facing a very serious issue: all of my files have disappeared from my Dropbox account overnight, without me performing any deletion. I have already: * Checked the deleted files section (nothing there) * Reviewed the events history (no clear trace of mass deletion) * Verified connected devices (no suspicious…
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