Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
I hadn’t accessed my Dropbox account for a long time, and now all my files are gone. Could they have been deleted due to inactivity? Is there any way to recover them?
yes Ihave same issues ; Dropbox says my account is full. Yes it's full of files I did not put in there. And my very. important files are gone. I only joined dropbox because I was advised by an attorney this was safe for my files . Guess NOT safe at all. And No help from Dropbox, the AI chatbot cant understand a single…
I Google searched "how does a software program locate duplicate files on a computer". These are the results plus a nice little YouTube video https://www.youtube.com/watch?v=KEgAwXGVds4. Duplicate file finders work by comparing files based on their content (using checksums or hash functions) and/or metadata (like file…
Somehow my account plan was downgraded, not by my doing, and all of my files and folders are gone! I have tried emailing multiple times and keep getting an Oops! message, which wipes out all the information I entered. How do I reach someone for real help with this issue? I have lost years worth of documents, videos, and…
Hi @Walter, Is there any progress on this over the last two years? I would also find it very useful if I could lock entire folders rather than just individual files. Thanks, Malte
I have a directory with a very large number of files (several thousand) that I only access online. All of the files have names based on their date of creation (eg 2025-07-01-7:00.txt). I would like to organize these into subdirectories based on their date. From the dropbox website, I added an automation to sort these files…
Hi, An excel file was reverted to an old version, 31/01/2023. And this is a file that I edited every month. If I check the history of file obtain:
Hello, I have inadvertently copied some dropbox folders to a directory on C: I think this was a mistake. When I try to delete these folders I get a warning ' Do you want to delete them for everyone on dropbox.?' Clearly I just want to delete these copies on C: without reference to the main dropbox. I need to isolate these…
Hey everyone, I'm having quite the conundrum. For a few months, my iMac has been having space issues lately. So I've been uploading large video files, syncing, etc, to my dropbox, I pay for the large space TB one. THEN I deleted them, hoping it clears my space up on my iMAC. Somehow, a day or weeks later the storage that…
Hi, I transferred multiple folders and files to my basic account, and everything appeared to sync correctly. However, once my storage limit was reached, I stopped seeing the files — the folders looked empty on my computer. Although I deleted a significant number of files to free up space, the folders still appear empty.…
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