Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Hi, I am trying to upload a big folder of pictures to share. Doesn't seem to be an option for people to do a search. For example if I only wanted to see pictures with a specific name, how could they do a search to see those. Thanks for your help in advance!
on 7/21/25 i forgot to save a file. Now I can't recover it, any suggestions?
How can I merge them? TIA
For well over a year, I have been able to trim video clips straight from Dropbox, replace the original file and download them when needed. I have noticed however, that over the course of the last week, I have been unable to do this, and receive the following error: Can’t save the changes Something went wrong and we weren’t…
So I had old photos from my old hard drive uploaded to a drop box. I always go back every few months to look at them etc. I open the app today and everything is gone. I’m wondering am I assed out and lost everything or if I’m missing something and it can be remedied. I appreciate any help on this
Hi team - I have an issue that I hope someone can help me resolve. Back in 2023 a client provided me a link to files of documents that he wanted me to work from. I downloaded the files to my computer and went about the work. There now appears to be issues with the work and I am sure that he has added certain files to the…
Hi everyone, I’m running into a serious issue with Dropbox and would appreciate any insight. I have several folders and files that I originally created and shared in the past. Now, when I try to permanently delete them, Dropbox refuses — saying I need the owner’s help, even though I am the sole owner of the entire account.…
We recently had a user who accidentally dragged the entire contents from a team folder to his personal DB folder. The move started at that point, and fortunately, we were able to stop it. But this got me concerned that it could happen again, which would be a huge mess to unravel and cause a lot of disruption. It'd be nice…
Hi, I would like to be able to delete more than 1000 files in one go. If I select 1500 or 2000 or 3000 files to download I'd like to be able to delete all those files too in one go. It would make the process of downloading and deleting files a lot easier. Thanks
Hello, I logged in to find a message entitled, "2025-06-13 Content Shared From T Team Pending Deletion" The message contained 2 items, both names of two of my Dropbox files. I checked and I'm only using 631GB of my 2TB plan. Are these two files actually going to be deleted? How can I keep that from happening? Thanks!
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