Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
We have created image folders to mirror our website content. We have a product that works under 2 categories, therefore, the same images are used in both folders. (Product- used for WINTER USE and SUMMER USE, same product in 2 locations) Is there a way to get both folders to sync with content together instead of uploading…
ie; subfolders and their files are pulled up into one flat mess. Is there any salvation for me, how can I 'rewind' back to the 'proper' structure? [Online is also flattened].
Is there a way to rewind a folder without having to select all the files that I want to rewind? I'm trying to rewind a folder with a LOT of files and I don't se the way I have to click in "Show newer history" and it only show me a bunch more, and after a lot of clicks it starts to slowdown and I can't select more files…
Trying to delete a file. It's my dropbox account and my file. I hover over the three dots and everything EXCEPT delete appears. WTH? Dell desktop, Windows 10
Windows 11 I have an old folder downloaded to my PC that i cannot delete. The folder was downloaded from a shared dropbox for a project and I've been since removed from the online version of the folder - having just the files in my PC. When i try to delete the folder it ask for admin rights, even tho I am the only admin…
I've been trying to figure out how to delete duplicates. Help?
I had the maximum 3 devices on my account. When I deleted an old device and installed dropbox on my new computer any files in folders that existed on the old device reverted to that version. Some up to nine years old. Recently added folders and files outside the old folders are visible. So instead of a being backup dropbox…
I'm hoping that my problem is a dupe account which "cause" deletion of all files for another user, although to my knowledge I have only one account. I'm having the same problem, I didn't use Dropbox Plus PAID plan for just over a year, and Dropbox deleted nearly all my 12,000 files. Support chat has been useless and…
Hey everyone, I recently noticed that the Dropbox Badge no longer displays who last edited a document. Instead, it mainly shows who is currently viewing the file. This was a useful feature for tracking changes without opening file history, and I’m wondering if there’s a way to bring it back. Does anyone know if this…
Hashtags are included on the File Info, but they are not easily visible. Adding a pane that could be turned on to view or add hashtags would be helpful to increase search-ability, as well as a hashtag master list where hashtags can be globally added or deleted. Right now, if you mistype a hashtag, you can delete it from…
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