Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
We recently had a user who accidentally dragged the entire contents from a team folder to his personal DB folder. The move started at that point, and fortunately, we were able to stop it. But this got me concerned that it could happen again, which would be a huge mess to unravel and cause a lot of disruption. It'd be nice…
Hi, I would like to be able to delete more than 1000 files in one go. If I select 1500 or 2000 or 3000 files to download I'd like to be able to delete all those files too in one go. It would make the process of downloading and deleting files a lot easier. Thanks
Hello, I logged in to find a message entitled, "2025-06-13 Content Shared From T Team Pending Deletion" The message contained 2 items, both names of two of my Dropbox files. I checked and I'm only using 631GB of my 2TB plan. Are these two files actually going to be deleted? How can I keep that from happening? Thanks!
I hadn’t accessed my Dropbox account for a long time, and now all my files are gone. Could they have been deleted due to inactivity? Is there any way to recover them?
yes Ihave same issues ; Dropbox says my account is full. Yes it's full of files I did not put in there. And my very. important files are gone. I only joined dropbox because I was advised by an attorney this was safe for my files . Guess NOT safe at all. And No help from Dropbox, the AI chatbot cant understand a single…
I Google searched "how does a software program locate duplicate files on a computer". These are the results plus a nice little YouTube video https://www.youtube.com/watch?v=KEgAwXGVds4. Duplicate file finders work by comparing files based on their content (using checksums or hash functions) and/or metadata (like file…
Somehow my account plan was downgraded, not by my doing, and all of my files and folders are gone! I have tried emailing multiple times and keep getting an Oops! message, which wipes out all the information I entered. How do I reach someone for real help with this issue? I have lost years worth of documents, videos, and…
Hi @Walter, Is there any progress on this over the last two years? I would also find it very useful if I could lock entire folders rather than just individual files. Thanks, Malte
I have a directory with a very large number of files (several thousand) that I only access online. All of the files have names based on their date of creation (eg 2025-07-01-7:00.txt). I would like to organize these into subdirectories based on their date. From the dropbox website, I added an automation to sort these files…
Hi, An excel file was reverted to an old version, 31/01/2023. And this is a file that I edited every month. If I check the history of file obtain:
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