Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Hello, I'm not sure if I messed something up with my account but all my past files are gone and it says I'm in the 2GB plan. I normally use the desktop app but recently my laptop died and was sent to repair. So I logged into Dropbox on browser, but accidentally used Google SSO instead of regular username/password. Now it…
Here's my situation. I have a MacBook Pro 16 that I'm giving to my son. I'm not going to erase the computer, just get my files off of it. When it comes to dropbox, if I delete this folder, if any files were to be deleted off the dropbox cloud, would they go to the extended version area for me to see and reinstate onto the…
When I go to rename a folder by clicking the new pencil icon, the folder name is fully selected but I cannot unselect it. For example: I want to change the name of a folder. I click the pencil icon and click in the place where I want to make a change. The field flashes, but the text remains selected and I can't change the…
Hello, I'm wondering if the ability to manage tags has been addressed? God forbid you misspell a tag and end up having to be extra mindful when choosing the tag with the correct spelling. I have several files that I'm tagging and this task becomes very tedious. Having the ability to delete "bad" tags would be a great…
After having a Dropbox account for several years, sometimes files get lost, misplaced and things get disorganized. Having an AI program that can help tighten things up sounds really desirable at this point.
Having just swapped plans from Teams to Professional I've encountered a massive issue in that I can't rename the root Dropbox folder from Dropbox (Personal). This has effectively removed all file links in my documents. Now as a Professional using Autodesk, Adobe etc, that is a huge issue, as I need to re-link all of my…
Hi, I have Dropbox paper. One of my files disappeared. I have no idea where it is. Is there some place I can find deleted files? Please note...I did not delete it. The file just isn't there anymore, but I assume there must be some kind of deleted files folder? Thanks so much John Device N/A Operating System/Browser (if…
Until a few days ago, I was able to edit Microsoft files (word, excel) online. Now the page loads with a white screen. I am on a free account. I found a thread that says only Business account holder are able to edit Microsoft files online, but this thread is +6 years old. Has the the terms and conditions changed as of…
One of our company computer synchronising my Dropbox has been attacked by ransomware, and all folders and files for my company have been maliciously deleted. However, I cannot find any events related to this deletion or login. These are important teamwork documents and most of them are only stored in dropbox for teamwork…
add "empty deleted files" option to dropbox sync app witch shows all deleted files/folder in trash. Confirmed with password delete "deleted files" permanently ...
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