Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
I've been trying to figure out how to delete duplicates. Help?
I had the maximum 3 devices on my account. When I deleted an old device and installed dropbox on my new computer any files in folders that existed on the old device reverted to that version. Some up to nine years old. Recently added folders and files outside the old folders are visible. So instead of a being backup dropbox…
I'm hoping that my problem is a dupe account which "cause" deletion of all files for another user, although to my knowledge I have only one account. I'm having the same problem, I didn't use Dropbox Plus PAID plan for just over a year, and Dropbox deleted nearly all my 12,000 files. Support chat has been useless and…
Hey everyone, I recently noticed that the Dropbox Badge no longer displays who last edited a document. Instead, it mainly shows who is currently viewing the file. This was a useful feature for tracking changes without opening file history, and I’m wondering if there’s a way to bring it back. Does anyone know if this…
Hashtags are included on the File Info, but they are not easily visible. Adding a pane that could be turned on to view or add hashtags would be helpful to increase search-ability, as well as a hashtag master list where hashtags can be globally added or deleted. Right now, if you mistype a hashtag, you can delete it from…
Hi, I am trying to upload a big folder of pictures to share. Doesn't seem to be an option for people to do a search. For example if I only wanted to see pictures with a specific name, how could they do a search to see those. Thanks for your help in advance!
on 7/21/25 i forgot to save a file. Now I can't recover it, any suggestions?
How can I merge them? TIA
For well over a year, I have been able to trim video clips straight from Dropbox, replace the original file and download them when needed. I have noticed however, that over the course of the last week, I have been unable to do this, and receive the following error: Can’t save the changes Something went wrong and we weren’t…
So I had old photos from my old hard drive uploaded to a drop box. I always go back every few months to look at them etc. I open the app today and everything is gone. I’m wondering am I assed out and lost everything or if I’m missing something and it can be remedied. I appreciate any help on this
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