Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't delete an old Dropbox Backup If an old computer or external drive backup is still using your Dropbox storage and you can't find the option to delete it, these steps can help…
Device Windows desktop PC Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 235.4.5905 Dropbox Plan Plus Plus Question or Issue Why am I getting this message? "Deleting an online-only folder permanently removes it from your PC. If you need the folder later, check your Drogbox…
Device (WINDOWS 11 ON PC) Question or Issue IN DROPBOX I HAVE A BACKUP OF AN EXTERNAL DRIVE THAT WAS CONNECTED TO AN (OLD) NON-EXISTING PC . I WANT TO DELETE SELECTED DIRECTORIES FROM THE DROPBOX BACKUP. HOW CAN I DELETE THEM AND RETRIEVE DROPBOX BACKUP MEMORY SPACE? I TRIED, WITH THE FOLLOWING RESULTS: WHEN I TRY TO…
We have recently upgraded our Drop Box account so that we have 3 users. We need to be able to move the files & folders that are currently stored in some of these 3 individual accounts - to the new team folder. One of the users has an old team folder, that has one folder and file in it, but he is struggling to move this to…
I suggest to be able to search for single words and copy sentences directly from Word documents on the Backup site, www.dropbox.com/backup/all from a mobile phone. This is already possible from the Backup site through the web browser of a PC.
Hello All, Starting sometime this week, a large number of files in one of my folders are showing as "0 bytes" and I obviously cannot read them. I'm synchronising the folder with my mac, and thought maybe my mac corrupted the files? (I definitely did not use those files in the past months). I thought to 'recover' them from…
Question or Issue I have been on the Basic package for many years. I do not want to close my account. I overfilled my account long before the current charging regime came in. I cannot afford a paid account, so I need to move my files out and close the account, or at least keep it to 2GB. When I try to move the files out, I…
Trying to use DB to store photos that have IPTC keywords applied to them. All information I find seems to say this should work, but when I do a search for a keyword only a few of the images with that keyword end up showing as search results. (Doing this via a browser window with Mac Safari) Anyone have experience with…
I just checked my dropbox (Dropbox basic) after months (maybe a year or two?) of not using it. It was at it's capacity so I started a new dropbox with a different email and more or less just stopped using the original dropbox. I just went into the old one to recover some files only to notice that the most important folder…
Device: iPhone 16 Pro Max, iOS Safari, Automations, Dropbox Professional Hey, Dropboxers, Quick question: Is it possible to completely change a file name using naming conventions? I mean, it’s clear that you can include a date, etc., but what if someone wants to add for eg., both a date and a different file name from the…
I have 10 years of content on my dropbox. When it's full or when I want to clear some space, it takes me 4 hours+ to select all folders, calculate the space and then delete them. Why is this so unpractical? I want to easily spot all the big files and delete them All other apps have this functionality, yet Dropbox doesnt.…
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