Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
There are holiday photos missing, there are 20+ folders that says the PLACE and 0 files in them, there are no files in the deleted folder, HELP!!!!!!!!! I have sent in a support ticketT
I work for an organization that uses Dropbox as a place for affiliates to access documents like our manual. We update it every year in late summer. I logged in and there is nothing in the folder. I can still see everything through the link externally, but it is no longer linked to my account so I cannot update anything. I…
Dropbox App Version (if using the app): N/A Question or Issue Good morning. I discovered a bug in Dropbox related to restoring image file version history. Today, I accidentally overwrote an image stored in Dropbox and tried to restore a previous version. I was very surprised to see the file version field was blank and the…
Hello, I hope someone can help. I have had a dropbox account going back many years, and have been using it to upload family photos (and camera uploads automatically from my phone). In October last year, I received an email saying my account had been downgraded as a payment for my plan hadn't gone through—but my inbox is a…
I recently started to notice that my files are missing. All of my original folders are there but all of them are empty. I've looked in my deleted files and they aren't there. I have been trying to contact someone for help and even change my plan for more support but no luck at all. Does anyone know what to do to fix this…
The external drive that I backed up died. I never tested this, but assumed that there was a way to get the files back onto the drive. It is a large folder of folders, but every time I tried to download a child folder I get an error that it contains too many zips. Is there a fairly standard way to rebuild the external…
Dropbox Plan 2Gb Payment Method Free How did you upgrade? Via link in email from an account I haven't used in years. The email mentions I'm over my limit so I signed up to the basic account to browse and pull down files locally Question or Issue I haven't used my Dropbox account in a few years. I originally got an account…
I would like to suggest if I search for something, I find only current folder is available. I wonder if it is possible to search something on current folder and its subfolder as well?
Why would adding a timestamp to a comment in an audio file be be exclusive to yet another paid tier of account? If such a basic function will not be available to Dropbox plus I will definitely consider using another service
Question or Issue I had a paid Dropbox plan earlier on this account, which later converted to a free 2GB account after I stopped the subscription. At that time, I had more than 100GB of files stored. After 4–5 years, I logged in again but no data. Kindly help me recover my old data
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