Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
When I go to rename a folder by clicking the new pencil icon, the folder name is fully selected but I cannot unselect it. For example: I want to change the name of a folder. I click the pencil icon and click in the place where I want to make a change. The field flashes, but the text remains selected and I can't change the…
Hello, I'm wondering if the ability to manage tags has been addressed? God forbid you misspell a tag and end up having to be extra mindful when choosing the tag with the correct spelling. I have several files that I'm tagging and this task becomes very tedious. Having the ability to delete "bad" tags would be a great…
After having a Dropbox account for several years, sometimes files get lost, misplaced and things get disorganized. Having an AI program that can help tighten things up sounds really desirable at this point.
Having just swapped plans from Teams to Professional I've encountered a massive issue in that I can't rename the root Dropbox folder from Dropbox (Personal). This has effectively removed all file links in my documents. Now as a Professional using Autodesk, Adobe etc, that is a huge issue, as I need to re-link all of my…
Hi, I have Dropbox paper. One of my files disappeared. I have no idea where it is. Is there some place I can find deleted files? Please note...I did not delete it. The file just isn't there anymore, but I assume there must be some kind of deleted files folder? Thanks so much John Device N/A Operating System/Browser (if…
Until a few days ago, I was able to edit Microsoft files (word, excel) online. Now the page loads with a white screen. I am on a free account. I found a thread that says only Business account holder are able to edit Microsoft files online, but this thread is +6 years old. Has the the terms and conditions changed as of…
One of our company computer synchronising my Dropbox has been attacked by ransomware, and all folders and files for my company have been maliciously deleted. However, I cannot find any events related to this deletion or login. These are important teamwork documents and most of them are only stored in dropbox for teamwork…
add "empty deleted files" option to dropbox sync app witch shows all deleted files/folder in trash. Confirmed with password delete "deleted files" permanently ...
I find it highly annoying, when duplicating or moves multiple files from one folder to another, when I mistakenly or unknowingly move a file that already an exists in the destination folder, and I get a message saying this to be the case and the other files dont get moved. I often move fifteen to twenty files at a time. As…
We have created image folders to mirror our website content. We have a product that works under 2 categories, therefore, the same images are used in both folders. (Product- used for WINTER USE and SUMMER USE, same product in 2 locations) Is there a way to get both folders to sync with content together instead of uploading…
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