Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A
Dear Dropbox team, I created a folder to store some results, which amounted to ~ 1 million files. Now, when I try to delete it, a message pops up saying: "availability status: sync pending". The problem is that, because there are so many files, I don't know when the syncing process will end, and I'd like to delete such a…
Operating System/Browser (if using the web) Windows 11 & Android Question or Issue In May this year, I cleaned up my dropbox. So I zipped some folders and then deleted them. Now that I need any of the files, I unzip the files, but all documents and pictures are corrupted and I can't open them. There is data inside (it has…
I have an issue with a PDF form (that I didn't create) that allows you to enter text to fill the visible space but if you zoom in, that length reduces until at say 400% it will only allow 4 characters but a full name at 100%. It works fine in Adobe Reader allowing the same amount of characters regardless of zoom, typing…
I have a MAC PC and it has leftover files from a prevoius job I had. I am trying to remove these files but it will not let me. Says they are protected. Its my MAC and I want the files gone as I do not work them anymore and they will not allow me to access Dropbox so I can delete the files from my PC How can I remove these…
A client of mine has ask me to help troubleshoot a Dropbox hack. She says that it was a ransomware attack and that Dropbox wasn't able to help her recover deleted files. I've included a section of the message she got from Dropbox support, but I have a question. I thought that Dropbox had a "rewind" function that could…
Pleae make the process of restoring missing or deleted files more intuitive and/or update the instructions on the internet, where it refers to the left sidebar. Unfortunately I'm not able to include the URL where this information isn't valid, but if you search for "How to restore or recover deleted files or folders in…
Does anyone suggest any third party apps to help with duplicate files? I've got a MacBookPro..going from Dropbox Business to Dropbox Essentials and I don't want duplicate files. So going thru thousands of files individually is not going to happen. Thanks
Device MacBook Pro Operating System/Browser (if using the web) macOS Sequoia 15.5 Dropbox App Version (if using the app) 230.4.8797 Question or Issue I deleted the ".dropbox" file from the root folder by mistake. I did this from the Terminal, so I have no way to restore it. What is the consequence of this? Is there a way…
There are holiday photos missing, there are 20+ folders that says the PLACE and 0 files in them, there are no files in the deleted folder, HELP!!!!!!!!! I have sent in a support ticketT
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