Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Device iMac iMac Operating System/Browser (if using the web) macOS26 Dropbox App Version (if using the app)233.4.4938 233.4.4938 Syncing Status Syncing Question or Issue I need to reinstall my OS on my Mac, and the only way to do it is to erase my disk first. I use Dropbox to hold working files that are accessed by many…
Question or Issue I have a free basic account that used to be paid 5 years ago and way more than 2GB of data. I am trying to delete a large folder administered by a company I used to work for that no longer exists. I tried all the tricks I learned in the help but I cannot get rid of it. It says 'Only dropbox admins can…
윈도우즈의 파일 탐색기처럼 폴더 목록에서 폴더 안에 몇 개의 파일이 있고 차지하는 용량이 얼마나 되는지 확인할 수 있으면 폴더 관리를 더 효율적으로 할 수 있을 것입니다. 네이버의 마이박스를 참고해주세요.
I am not the owner of the folder but I have edit rights. Somehow the original owner has made somebody else (who should not have access to our files) the new owner and he doesnt appear to know how to correct the issue, therefore somebody has access to our data who shouldn't have (and they are now the owner). If I delete all…
Hey all, I'm looking for some help in 500GB+ of lost files. Just to clarify: this Dropbox account is not the account I'm having problems with. The issue comes from a previous work Dropbox account that was deleted in May 2025. The issue: I lost 4 years and 500GB+ of files from my Macbook, and I believe that Dropbox is the…
I see people have been ranting about this one for years, and I guess now I'm joining that parade. What's the point of file deletion recovery if you can't find the files you're trying to recover? There's no search bar. They expect users to scroll through thousands of files in linear order of deletion to find the needle in…
Question or Issue I received a notification that I'm over my free storage limit but when I click on 'manage files' the screen returns to the storage notification after a few seconds so I cannot delete any files. I'm stuck in a loop! I can't even see my files but I suspect a friend has uploaded a large file into a folder…
Was trying to use my dropbox free account to transmit documents. Obviously, I have more than 2gb of files in there already, which exceeds the FREE membership threshold. Every time i try to get in to DELETE any/all old files, there is a pop-up that keeps blocking all access, requesting/requiring me to sign up for a paid…
Hi, I have Dropbox paper files from way back, before the migration a year ago. Therefore, for the past year(s), I had a Migrated Paper Files folder in my Dropbox. My files disappeared, all except one I updated regularly. I have no idea where they are. Is there some place I can find my paper files? Please note...I did not…
Hello everyone, unfortunately I accidentally deleted some very important files about 50 days ago. Unfortunately, these files are no longer in the trash either, since more than 30 days have passed. I have a Basic subscription—do you think there is any way to recover these files by contacting Dropbox? Thank ypu, Nicola
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
