Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
I am missing two years of files and pics. Also i am using less storage than it shows that i have, dropbox continues to notify me that i am out of storage. does anyone know why this could happen?
Question or Issue Hello, I was looking around to use dropbox for my work. In my line of work, we use a lot of CAD program files. Because, of that it take a lot of space to have all the files in every pc. When we use those files at the same time, the dropbox is notifying us to avoid double wolkload. My question is does this…
Hello! I love Dropbox, been using it forever. The ability to revert files/folders to a prior time has saved my bacon on more than one occasion, lol. However... the rewind feature is agonizing to configure. Is there any better way to specify the point in time? Because I wanted to roll back a folder, and that folder has been…
Subject: Assistance Required to Locate Missing File in Dropbox Hello all. I need assistance in locating a file that appears to be missing or inaccessible within my Dropbox account. The file is titled “Draft IMC Comm Outcomes 20 Sept 2025”, and it appears in searches as…
I'm on a free plan right now. In '22 I sold my biz and along with it, all the dropbox files I used to had (LOTS). Before transferring all the files to the new owner, I downloaded a giant folder full of personal stuff, then deleted it from Dropbox. I just realized that the file I downloaded was put on an external drive that…
Device Motorola g54 5g Operating System/Browser (if using the web) Android 15 Question or Issue I can open an excel file with sheets that has been shared with editing access. I can open to edit and can make changes. When I try to save these I get to options. To device or Google's cloud. Doing neither option seems to save…
Device Lenovo Tab P12 Operating System/Browser (if using the web) Android 15 Dropbox App Version (if using the app) 440.2.4 When I try to rename a file, I see a second line which adds "-1" to my new file, doesn't matter what I do, I cannot get rid of it. Not only it does not make sense, but it has corrupted so many of my…
Dropbox Plan Basic Device iMac Operating System/Browser (if using the web) Ventura 13.7.8 Question or Issue An email from DropBox invited me to save my computer's files to DropBox. When I attempted to do so, I ran out of space and I've since changed my mind. I would like to delete EVERYTHING in my DropBox account but when…
Question or Issue I by accident deleted a video I held with dropbox because they said I didnt have enough space to hold it and needed to upgrade my plan. I deleted the wrong video and now i really need it for a film I am working on. I cant find it in deleted items and am happy to pay to upgrade my plan to hold the video.…
I got married last February and I hired a video company for taking my wedding in video. As planned, they should sent my wedding video files around in 2 or 3 months, but they didn't. The reason why they didn't sent my files was just "they forgot it to sent my files" and they deleted my files from their every single storage.…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
