Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) 244.4.6580 Question or Issue Using basic plan and got he prompt to remove files. I deleted the folder that was share to public and the files are still there. There is no back up. Under shared those files are not listed there.…
Has there been a fix for this issue? I am having the same issue myself. In dropbox it says date taken 200 years in the future, but inspecting the image in windows doesn't have a date taken at all in the metadata. This both shows in the Andriod app and the Website Device Andriod and Web Operating System/Browser (if using…
Device Macbook Air M1 2020 Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) unknown (deleted app a long time ago. Question or Issue Yesterday I received a message saying my memory was full on my Macbook Air. It's likley this was actually Dropbox. Went into storage to make…
could you give me step by step instructions how to free space without upgrade, thanks
I have an error syncing FROM PC TO Dropbox. Now overridden new with old. How do I recover lost files on PC?
OK. so the firewall i am stuck behind for work (DOD) rejects dropbox emails. So i get a look at my spam and it's 2gb of crap and several notifications from dropbox. so i go into my account and there is nothing there. one empty file. so i tried to get a phone # . nope. too lazy to answer the phone
Device iPhone 17 Dropbox App Version (if using the app) Latest update Question or Issue I click into my Dropbox app one day and I noticed half my photos were missing don’t no why but it still says my account is full.
I have Dropbox Plus, and I tried to edit a file. It says to go to the admin console to update the license, but I cannot find the admin console, and it won't let me edit the document.
Device: MacBook Pro, Tahoe 26.3 Operating System/Browser: Safari Question or Issue I was trying the "find duplicates" function available on the web interface because it's not available through the desktop app (on Mac at least). The web interface is almost completely unusable. As someone who has nearly 2 decades of files…
Question or Issue Most of my files are missing.
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