Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't delete an old Dropbox Backup If an old computer or external drive backup is still using your Dropbox storage and you can't find the option to delete it, these steps can help…
Request: Please restore separate sorting options for folders and files in the Android app. In previous versions, I could keep folders sorted by Name while keeping files inside folders sorted by Modified date. In the latest Android version (421.0), there is only one sorting option that applies to both folders and files.…
My Dropbox subscription was canceled, and after my account went over the available storage limit, many/all of my photos appear to have been deleted. I did not intentionally delete these photos. They are extremely important to me, and I would like to know whether they can still be recovered. I have already checked my…
Hello, I'm dealing with the biggest emergency of 2026. I erased Dropbox through Mac Settings (Documents - File Browser) by mistake, since I completely forgot that my desktop was automatically synchronized to Dropbox. Now it shows like the screen capture below. I searched and found two possible ways of recovering it: 1. Use…
Hi, I am hoping someone from the Dropbox team can advise me here. In March this year my files were deleted from my account. I did receive notification emails beforehand, but a filter in my mailbox sorted them away and I never saw them. I only discovered today that everything is gone. My Deleted files folder is completely…
I need help investigating a large unexplained deletion from my Dropbox account. On April 14, 2026 at 8:06 AM, my Dropbox Events history shows: “You deleted Screenshot 2026-02-22 at 10.5…PM.png and 170 more files.” This means approximately 171 files were deleted in one event. The missing files were located across multiple…
Hi there! I haven't used my dropbox in a long time (due to having kids) and I recently logged in and realized that a lot of the files have been deleted by the server. I'm on a free account right now. Is there any hope for getting these back? This is one piece of activity off one of my folders for example: Apr 9,…
Hello, I recently discovered that almost all my Dropbox files disappeared. My Activity log shows hundreds of entries saying "Dropbox Server deleted..." on March 27–28, 2026. I did not intentionally delete these files. The deletion affected years of work, including SketchUp projects, 3ds Max files, photos and documents.…
I have a Basic Dropbox Account The Storage is over quota and I am unable to see the files unless I upgrade the account I am retired and simply wish to download the files to my pc I have attached a screenshot of what I am seeing
Hey, I hope you're having a good week. I'm reaching out because I'm in a bit of a panic, i found out today that files gets deleted after receiving a notice email that i didn't see at the time. I'm on the Dropbox Basic plan, and i just realized today that they were gone, and after some digging found that the history says…
Hi all, I havent used dropbox for a while but still have files i want to get to. I logged into dropbox in my browser, I see all my folders but there are no files , when i look at the activity i see "Dropbox Server deleted **file name**" date 11 April 2026 Is there any way of getting my files back?
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