Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Hello, I'm receiving an error message when trying to recover the history of versions of some files. It just says something like this (I receive it in Spanish): "Error. An error has occurred. Don't worry, your files are safe, and the Dropbox team receive an advice..."
Hi everyone, I’m trying to recover photos and videos I deleted from my Dropbox Basic account around late 2021. I know this is way past the 30-day limit, but the files are extremely important to me. Support told me there’s no way to restore them, but I’m still hoping someone here might know a workaround or has had a similar…
Dropbox Plan School Device Windows Laptop Operating System/Browser (if using the web) Windows 11 Question or Issue My dropbox was connected to my schools files and started syncing out of nowhere, downloaded 400GB onto my laptop. I went to the security settings on dropbox and removed my computer from the account and…
Hi, I have had to recently restore my Macbook completely (it was repaired and the OS re-installed). I had my Dropbox connected to my MBP and backing up the Documents, Download and Desktop (from now on refered as DDD) folder. Before the restore, the path to these folders was inside my Dropbox folder. Something like:…
in order to restore a deleted file, you first have to go to the main page and click 'deleted files' which then scans your master folder. This is not beneficial and it takes a long time. - It would be better to be able to drill down to a sub folder which is where the deleted file lived and then invoke the scan, Only makes…
Device PC Desktop Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) online and on my ****** drive Question or Issue I cannot find at least two spreadsheets I use regularly. I have no "Deleted Files" option on the left menu bar, a search reveals nothing, and going through the…
Hi! I was an active user of Dropbox Paper for many years and I have many important documents stored there. Previously, there was a keyword search function in search for the entire contents of all files. After the latest change, the search only searches by document name. If there is an alternative way to search or the…
A few days ago, one of our main folders containing 2.7 TB of data was deleted on its own and also disappeared from the Deleted Files folder. We tried using the Rewind feature as well as restoring it through Dropbox Events, but nothing worked. We also contacted Dropbox Support, and they told us they would roll back the…
dear i uploaded important pictures and videos around 2 years ago,,,and coudln't finde it now in dropbox????!!!!
Question or Issue Since this morning, the file version history no longer works on any file in my dropbox. The error screen that appears is "Error Something went wrong. Don’t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our help…
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