Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
I'm on a free plan right now. In '22 I sold my biz and along with it, all the dropbox files I used to had (LOTS). Before transferring all the files to the new owner, I downloaded a giant folder full of personal stuff, then deleted it from Dropbox. I just realized that the file I downloaded was put on an external drive that…
Device Motorola g54 5g Operating System/Browser (if using the web) Android 15 Question or Issue I can open an excel file with sheets that has been shared with editing access. I can open to edit and can make changes. When I try to save these I get to options. To device or Google's cloud. Doing neither option seems to save…
Device Lenovo Tab P12 Operating System/Browser (if using the web) Android 15 Dropbox App Version (if using the app) 440.2.4 When I try to rename a file, I see a second line which adds "-1" to my new file, doesn't matter what I do, I cannot get rid of it. Not only it does not make sense, but it has corrupted so many of my…
Dropbox Plan Basic Device iMac Operating System/Browser (if using the web) Ventura 13.7.8 Question or Issue An email from DropBox invited me to save my computer's files to DropBox. When I attempted to do so, I ran out of space and I've since changed my mind. I would like to delete EVERYTHING in my DropBox account but when…
Question or Issue I by accident deleted a video I held with dropbox because they said I didnt have enough space to hold it and needed to upgrade my plan. I deleted the wrong video and now i really need it for a film I am working on. I cant find it in deleted items and am happy to pay to upgrade my plan to hold the video.…
I got married last February and I hired a video company for taking my wedding in video. As planned, they should sent my wedding video files around in 2 or 3 months, but they didn't. The reason why they didn't sent my files was just "they forgot it to sent my files" and they deleted my files from their every single storage.…
Device iMac iMac Operating System/Browser (if using the web) macOS26 Dropbox App Version (if using the app)233.4.4938 233.4.4938 Syncing Status Syncing Question or Issue I need to reinstall my OS on my Mac, and the only way to do it is to erase my disk first. I use Dropbox to hold working files that are accessed by many…
Question or Issue I have a free basic account that used to be paid 5 years ago and way more than 2GB of data. I am trying to delete a large folder administered by a company I used to work for that no longer exists. I tried all the tricks I learned in the help but I cannot get rid of it. It says 'Only dropbox admins can…
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I am not the owner of the folder but I have edit rights. Somehow the original owner has made somebody else (who should not have access to our files) the new owner and he doesnt appear to know how to correct the issue, therefore somebody has access to our data who shouldn't have (and they are now the owner). If I delete all…
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