Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't delete an old Dropbox Backup If an old computer or external drive backup is still using your Dropbox storage and you can't find the option to delete it, these steps can help…
How can I name devices so that when duplicated files get created i can know which computer created it?
Device Problem happens in all computers and the web version Operating System/Browser (if using the web) Windows 11, Artix Linux Dropbox App Version/Browser Version 241.4.4795/Chrome 144, Chromium 144 Question or Issue I have a huge folder with multiple other folders inside, with names from A to Z. Currently I cannot see…
To those Mac and Dropbox users still suffering this annoyance, there is a slightly easier way to resolve it than having to repeatedly quit the Dropbox app. * In a Mac desktop window, click on the folder containing the duplicated file. * Right click or ctrl click it. * In the pop-up menu select 'Make available offline'. *…
A good friend has sent me a link to share her very precious photos, so I opened a Dropbox account. In total they are 4.3gb, too large for a basic free account, but I didn't know this until I had added them to my account. I have now downloaded them all to a hard drive as the free 2gb Dropbox was not big enough. If I delete…
Device MacBook Pro 2023 Operating System/Browser (if using the web) Tahoe 26.2 Dropbox App Version/Browser Version Basic plan Question or Issue Dropbox update stopped sorting by "date modified" when I view in Finder. I have multiple folders that I share with different people. When they added a file or folder to a folder I…
Device HP Desktop Operating System/Browser (if using the web) (Windows 11, MS Edge Browser Question or Issue I create a unique Folder for each of my consulting clients. Is there a way to organize the content of a folder using headers or category separations, e.g., "New Submissions" or "In Progress"?
Hi. Some of my files have disappered but the folders are still there. A month ago a few files disappered and now a lot more is gone. It only happend in one main folder which I share. I have asked the one sharing files with me but he doesn't know.
Hello Dropbox team, I’m using Dropbox Basic and experienced a critical Dropbox desktop client issue on macOS Sequoia. While troubleshooting a File Provider / desktop app bug, my account unintentionally deleted over 22,000 files within minutes. This was NOT intentional. The Event History shows multiple large deletion events…
I was unaware that my laptop was set up to file sync with Dropbox, which had automatically set itself up to house my Desktop, Documents and Downloads folders. I didn't actively use Dropbox, and didn't have the app download on my laptop, so when I deleted a folder on my laptop that was called Dropbox and said "No data", I…
My friend gave me Can Edit permissions on her Dropbox Plus account, and on 13th November 2025 I deleted the entire folder (I thought I was making space on my laptop). Dropbox Plus has a 30 day recovery window, it's now January 2026 - is there any hope I can recover these now? It wasn't her fault! Thanks so much
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