Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't delete an old Dropbox Backup If an old computer or external drive backup is still using your Dropbox storage and you can't find the option to delete it, these steps can help…
I need to SAVE a number of videos onto a FLASH DRIVE, then DELETE them from DROPBOX. OR JUST SAVE THEM TO MY COMPUTER. I do NOT want to delete them from my computer and save them to Dropbox, and that's all the info I can find. I have more computer storage than Dropbox storage. I have gone to Preferences - Sync - and…
I am running out of storage. But I do not have files on dropbox. But when I go to the backups page I saw a device which I think have linked to PC that I don't have access anymore. I cannot delete it. I tried to delete a file of that device then there pop up "delete [folder] from your [device] backup". I don't click backup…
Question or Issue I have been using Dropbox for many years mainly as a backup system of all my files. I thought my data was save: If I ever edit/change for example a word document and then accidentally save it over the original instead of saving it with a different name, that Dropbox would keep a copy of the original (for…
I need to raise a serious productivity issue that has fundamentally broken how I work in Dropbox. For years, my workflow depended on being able to sort and find files reliably by Date Modified. This is not a “nice to have” feature, it is essential for meeting deadlines. I work across many active projects and frequently…
Operating System/Browser (if using the web) (Windows 10.) Question or Issue I accidently deleted a very important file today and for the life of me I can't get it back. I have tried the recovery method, but when I click on the recover button its grayed out and nothing happens. I'm at my wits end here. Help please
Operating System: Windows 11 Home Dropbox App Version: 239.4.8301 Question or Issue As of last night, I can no longer add album art to mp3s using the program mp3tag. I seem to be able to edit all other metadata. This seems to only be a problem if the files are in my Dropbox folder! What I've tried: * Editing other metadata…
Hi team, My wedding video showed it was deleted from the link they shared. I could access the file in Aug 2025 but yesterday when I checked it was deleted. The videographer said the file was cleared in Nov 2025:( Is there a way to recover the video? Thank you
Question or Issue Getting a message that my files will be deleted but I've deleted all my files
SUMMARY: Dropbox Backup will NOT "restore" OR "download" the backup, and will not even allow a single file to be downloaded, with NO ability to "copy" the backup from Dropbox Backup to regular Dropbox storage either. The files inside the backup are only viewable in a web browser, with NO ability to download any file to a…
Device iMac (M1, 2021) Operating System/Browser (if using the web) MacOS Tahoe Dropbox App Version (if using the app) 238.4.6305 Question or Issue My Dropbox folder is on an external 4 TB SSD. Yesterday I deleted the Desktop app and erased and reformatted the external drive. I reinstalled the Desktop app and reinitiated…
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