Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Hi, I have had to recently restore my Macbook completely (it was repaired and the OS re-installed). I had my Dropbox connected to my MBP and backing up the Documents, Download and Desktop (from now on refered as DDD) folder. Before the restore, the path to these folders was inside my Dropbox folder. Something like:…
in order to restore a deleted file, you first have to go to the main page and click 'deleted files' which then scans your master folder. This is not beneficial and it takes a long time. - It would be better to be able to drill down to a sub folder which is where the deleted file lived and then invoke the scan, Only makes…
Device PC Desktop Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) online and on my hard drive Question or Issue I cannot find at least two spreadsheets I use regularly. I have no "Deleted Files" option on the left menu bar, a search reveals nothing, and going through the events…
Hi! I was an active user of Dropbox Paper for many years and I have many important documents stored there. Previously, there was a keyword search function in search for the entire contents of all files. After the latest change, the search only searches by document name. If there is an alternative way to search or the…
A few days ago, one of our main folders containing 2.7 TB of data was deleted on its own and also disappeared from the Deleted Files folder. We tried using the Rewind feature as well as restoring it through Dropbox Events, but nothing worked. We also contacted Dropbox Support, and they told us they would roll back the…
dear i uploaded important pictures and videos around 2 years ago,,,and coudln't finde it now in dropbox????!!!!
Question or Issue Since this morning, the file version history no longer works on any file in my dropbox. The error screen that appears is "Error Something went wrong. Don’t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our help…
I am missing two years of files and pics. Also i am using less storage than it shows that i have, dropbox continues to notify me that i am out of storage. does anyone know why this could happen?
Question or Issue Hello, I was looking around to use dropbox for my work. In my line of work, we use a lot of CAD program files. Because, of that it take a lot of space to have all the files in every pc. When we use those files at the same time, the dropbox is notifying us to avoid double wolkload. My question is does this…
Hello! I love Dropbox, been using it forever. The ability to revert files/folders to a prior time has saved my bacon on more than one occasion, lol. However... the rewind feature is agonizing to configure. Is there any better way to specify the point in time? Because I wanted to roll back a folder, and that folder has been…
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