Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't delete an old Dropbox Backup If an old computer or external drive backup is still using your Dropbox storage and you can't find the option to delete it, these steps can help…
Do you have access to the email linked to the account? (Yes) Are there any devices connected to your Dropbox account? (work laptop) Question or Issue The email that Dropbox sent me contained a warning said that I need to either remove members of shared folders, OR delete files OR upgrade my plan. However, when I logged in…
Season's greetings everyone. I'm back at work. My account is blank! No folders, no files, nothing. I didn't change anything, no changes made since I last worked on documents in December 2025. Please help! Accessed via Edge. The same thing happened over a year ago.
Using the macOS desktop app. I'm deleting files from Dropbox via Finder like I do in non-Dropbox folders. Please explain what it's asking simply, I do not understand and do not want to do something that I don't want it to do like finding the file on my hard drive and deleting it in a different non-Dropbox folder (which is…
I was surprised to find that the Photos tab in Dropbox online (i.e. at Dropbox.com) contains bookoo pics from wayyyy back. I've always deleted pics from the iPhone after naming and saving the ones I want to keep on my PC (in Dropbox folders of my own (conscious) creation). In Dropbox it says, "Camera uploads is turned…
Question or Issue On Fri 16 Jan 2026, I was organising Dropbox and instead of creating a new folder for Comms 2026, I renamed a current folder called Comms 2025 to Comms 2026. Now I can't find the files in that Comms 2025 folder. There are no files in Deleted Files and Activity isn't showing deletion of these files. When…
Need help: I looked at a few threads concerning deleting Old Backups but none have solved my issue. See attached screenshot. Somehow I've managed to set up a new backup for my PC which I've paused for now. I have tried countless ways to delete the backups that have filled my Dropbox...no joy. I've gone through the Backup…
I need to SAVE a number of videos onto a FLASH DRIVE, then DELETE them from DROPBOX. OR JUST SAVE THEM TO MY COMPUTER. I do NOT want to delete them from my computer and save them to Dropbox, and that's all the info I can find. I have more computer storage than Dropbox storage. I have gone to Preferences - Sync - and…
I am running out of storage. But I do not have files on dropbox. But when I go to the backups page I saw a device which I think have linked to PC that I don't have access anymore. I cannot delete it. I tried to delete a file of that device then there pop up "delete [folder] from your [device] backup". I don't click backup…
Question or Issue I have been using Dropbox for many years mainly as a backup system of all my files. I thought my data was save: If I ever edit/change for example a word document and then accidentally save it over the original instead of saving it with a different name, that Dropbox would keep a copy of the original (for…
I need to raise a serious productivity issue that has fundamentally broken how I work in Dropbox. For years, my workflow depended on being able to sort and find files reliably by Date Modified. This is not a “nice to have” feature, it is essential for meeting deadlines. I work across many active projects and frequently…
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