Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Question or Issue Important folders vanished during the night on Wednesday
Device Windows desktop PC Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 235.4.5905 Dropbox Plan Plus Plus Question or Issue Why am I getting this message? "Deleting an online-only folder permanently removes it from your PC. If you need the folder later, check your Drogbox…
Device (WINDOWS 11 ON PC) Question or Issue IN DROPBOX I HAVE A BACKUP OF AN EXTERNAL DRIVE THAT WAS CONNECTED TO AN (OLD) NON-EXISTING PC . I WANT TO DELETE SELECTED DIRECTORIES FROM THE DROPBOX BACKUP. HOW CAN I DELETE THEM AND RETRIEVE DROPBOX BACKUP MEMORY SPACE? I TRIED, WITH THE FOLLOWING RESULTS: WHEN I TRY TO…
We have recently upgraded our Drop Box account so that we have 3 users. We need to be able to move the files & folders that are currently stored in some of these 3 individual accounts - to the new team folder. One of the users has an old team folder, that has one folder and file in it, but he is struggling to move this to…
I suggest to be able to search for single words and copy sentences directly from Word documents on the Backup site, www.dropbox.com/backup/all from a mobile phone. This is already possible from the Backup site through the web browser of a PC.
Hello All, Starting sometime this week, a large number of files in one of my folders are showing as "0 bytes" and I obviously cannot read them. I'm synchronising the folder with my mac, and thought maybe my mac corrupted the files? (I definitely did not use those files in the past months). I thought to 'recover' them from…
Question or Issue I have been on the Basic package for many years. I do not want to close my account. I overfilled my account long before the current charging regime came in. I cannot afford a paid account, so I need to move my files out and close the account, or at least keep it to 2GB. When I try to move the files out, I…
Trying to use DB to store photos that have IPTC keywords applied to them. All information I find seems to say this should work, but when I do a search for a keyword only a few of the images with that keyword end up showing as search results. (Doing this via a browser window with Mac Safari) Anyone have experience with…
I just checked my dropbox (Dropbox basic) after months (maybe a year or two?) of not using it. It was at it's capacity so I started a new dropbox with a different email and more or less just stopped using the original dropbox. I just went into the old one to recover some files only to notice that the most important folder…
Device: iPhone 16 Pro Max, iOS Safari, Automations, Dropbox Professional Hey, Dropboxers, Quick question: Is it possible to completely change a file name using naming conventions? I mean, it’s clear that you can include a date, etc., but what if someone wants to add for eg., both a date and a different file name from the…
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