Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Not owner, and inadvertently uploaded pics (didn’t mean to allow all photos from camera); possible to Perm Delete items so that owner can’t ever restore? They are my personal pics I myself uploaded from my phone; I reaaaalllly don’t need my divorce atty seeing all my personal **bleep**. Ty in advance!
If I open a file of the same account of dropbox with the USER 1 (Destock), and I modified the file, and then, I close the file. Now, I open the same file, with the USER 2, (online) I see that the modifications made by USER 1 are not made in the file !!! Can anybody help me? Thanks in advance
Question or Issue Dropbox has 03-10-2025 at 22:01 (I was not online at that time) deleted a very important file and it is not to be found under deleted files. How can I get it restored?
Hi, Please can someone help? I'm missing 4 months of information in one of my excel files. Information from June 2025 to 6 October 2025 …… I need to restore all the information up until the 6 October 2025. I've looked at all the version history files and they all the same with missing information for 4 months .... Is there…
Hello, I have lost many very important work files. I cannot see any events in the page events from a certain date. I wonder if it is because I changed my loggin email at a certain point. How can I see all the events from my account? If I manage to find the events, is it possible to recover files before the 30days period…
All files and folders have disappeared from my account on laptop MacBook Air. "deleted" is empty, so is "events". This happened once before but everything reappeared. This time it's been 2 weeks and no luck. Help, please.
Hi. Is there a way to automate moving files from individual folders so that all files are consolidated under one folder? In other words, I have, say, 100 folders, each containing only 1 file. I want to move each of these individual files to one folder, so that the one folder contains 100 files. Is this something MoveBot…
Hello, I'm receiving an error message when trying to recover the history of versions of some files. It just says something like this (I receive it in Spanish): "Error. An error has occurred. Don't worry, your files are safe, and the Dropbox team receive an advice..."
Hi everyone, I’m trying to recover photos and videos I deleted from my Dropbox Basic account around late 2021. I know this is way past the 30-day limit, but the files are extremely important to me. Support told me there’s no way to restore them, but I’m still hoping someone here might know a workaround or has had a similar…
Dropbox Plan School Device Windows Laptop Operating System/Browser (if using the web) Windows 11 Question or Issue My dropbox was connected to my schools files and started syncing out of nowhere, downloaded 400GB onto my laptop. I went to the security settings on dropbox and removed my computer from the account and…
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