Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
For the last 3-4 months I have not been able to edit, delete or add Dropbox entries (an Excel spreadsheet) on my Android phone app (Version 13). The app always asks me to sign into Microsoft. When I do I end up in Excel, not Dropbox, with not the Dropbox file. I am signed into my Dropbox account. I can see/read the…
Hello Community At my old firm we had a dropbox account as the shared document server. When we merged with another company I was removed from the account but the local Dropbox remained and I had access for some time. Now (2 years later) I can see all file names, but they are at 0kb) so empty files. Somehow important files…
I received emails from unknown people, the content of the email as per below. < I would like to warn you that if your response regarding your dropbox does not arrive at [removed per the Community's Guidelines] within 2days, we will be forced to delete all your data. Here are a few photos to make sure we have all your…
Device / System Acer Laptop / Windows 10 / latest app and browser Question or Issue Hello! I have deleted a folder containing a big amount of references (I am an artist) which has collected around 100.000 files until now. I ported them over to an external harddrive and deleted the local folder. Once the syncing was done I…
If i needed a family space folder, I would create one. Why would you compel me to have a folder like that which can't be edited or moved to another space? I appreciate my dashboard showing only the things I need, its annoying to have a useless folder which I can't delete. It's giving Microsoft vives.
Dropbox informs me, that my free account is full. I had previously made a complete back up of my Mac on Dropbox. However, I can't find the back up on Dropbox in order to delete it. I have the app on my Mac. I'm not interested in upgrading. Help anyone?
Hello, I have a desktop PC with 2 users and Dropbox. Dropbox is synced into D drive, and both users are syncing the same folders. 2 days ago, I configured to sync additional folders, into my D Drive. I configured this on both users. Today, I noticed that hundreds of my files were deleted, unexpected, from my account. Most…
Hi! i logged into my dropbox account for the first time since 2023, and i cant find any files in my account (its a free account). Could they have been deleted by dropbox, and is there any way to recover them? Id really appreciate it if someone could take the time to respond to this.
Question or Issue Important folders vanished during the night on Wednesday
Device Windows desktop PC Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 235.4.5905 Dropbox Plan Plus Plus Question or Issue Why am I getting this message? "Deleting an online-only folder permanently removes it from your PC. If you need the folder later, check your Drogbox…
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