Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Dropbox account is over the limit because a few large files were backed up from an External Drive. Unfortunately the Computer that had the external drive attached died and is gone. The list of backup files as seen below: When an attempt to delete some of them is made the option to click on "I don't have access" is shown.…
Device (Win11 Desktop PC) Question or Issue I was recently removed from the office forcefully, still logged in dropbox with my personal dropbox account at office PC, how do I delete the files on the office hard drive remotely using dropbox? They haven't notice it yet and I want to delete all my hard work converting hard…
Device Dell Desktop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Current I justed edited a jpg and want to restore an earlier version. Before today, I last edited the file 4 days ago, but Version History only shows the current version. Why can't I restore my file?
Question or Issue I'm a pro photographer and I use dropbox to deliver photos to my clients. I number each photo (i.e. "Smith-1, Smith-2, Smith-3, etc...). Dropbox used to share them in order (lowest number to highest) now they share in reverse order (highest number to lowest). I want to change this back to the way it was…
Device MSI Laptop Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 236.4.5918 Question or Issue I delete a bunch of photos everyday, but they just keep reappearing, how do I stop this from happening? I am only using the free version. TIA, Huddo
I just received an email from "no-reply" at Dropbox stating... You recently deleted 3948 files from your Dropbox account. If you want these files back, you can still restore them until 12/12/2025. After that, they’ll be permanently deleted. These are the files you deleted: SyncOperations.plist.lockfile and 3,947 files…
Macbook, Mojave 10.4.6, Chrome: Hi, a shared folder named “Steve’s Videos” (8 GB) was shared with me by someone I don’t know. It’s pushed my account over quota so I can’t remove or leave it. Could a Dropbox moderator please remove me from that shared folder and restore my space? Thank you.
Hi, I hope this is the right category, I'm having a problem with a folder. Dropbox creates automatically the folder "files on my computer" and after I delete it the folder re-appare in an infinite loop. Anyone had the same issue and found a solution to not show this folder on my desktop?
I have clicked on a link to see a shared folder for which I have editing privilege. The folder is in my dropbox in the root directory, but it is no use to me there, I need it in another place in the directory structure. I cannot see how to move it, I can move the directories inside the main folder, but then it will…
Hello - I had a hard drive that died. I downloaded "EaseUS Data Recovery Wizard for Mac" and was able to recover everything. However, when I hit "Recover," then pick DropBox for its destination, it says I don't have enough space, which is wrong. I have 2 TB of space, and I'm only using 8.1% of that space. I AM trying to…
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