Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't delete an old Dropbox Backup If an old computer or external drive backup is still using your Dropbox storage and you can't find the option to delete it, these steps can help…
I've received an email from dropbox subjected you deleted 57109 files from dropbox. Where can I confirm I marked these files for deletion?
Something is deleting thousands of files on my system, how can I secure Dropbox from this?
I’d like to submit a suggestion to Dropbox. It would be very helpful if Dropbox could support a feature that prevents two users from simultaneously editing the same document, especially CAD files used in architecture, landscape design, and engineering workflows. Ideally, the system could either show a clear warning or…
Hi. I have an account Dropbox Plus. By mistake I erased a file 31 day ago. Can you help me to recover it, please? The corresponding activity reads: "You deleted Libro-Romero-Teixidó (Gustavo Esteban Romero's conflicted copy 2026-02-20).docx"
I decided to send a large number of photos and videos to Dropbox to back them up. Doing so caused me to exceed the 2 GB limit on my basic plan. Since then, I have been trying to delete enough photos and videos to stay under the 2 GB so as not to have to pay a subscription price for an advanced plan. However, when I hover…
I think it would be great if we could add metadata tags to files for quick shorting/searches. Similar to hashtags. Something like #upbeatmusic or #unedited/#editied
I am missing some older subfolders from a shared folder. None of us deleted it. I do not see it under activity nor do they pop up when I do a search. I am a basic subscriber; will DropBox help me with this? I am logged in online. My app and online shows the same data so it not a syncing issue. TYIA
Currently in Dropbox Backup all machines are named Mac (1), Mac (2), Mac (3) etc. Please add the ability to change those or at least give an alias so we can be able to understand which machine is which.
I have a 2021 MacBook Pro and I use the Dropbox app to automatically upload every document I work on to Dropbox. Two days ago, I updated my OS to Tahoe 26.4.1. The update seemed to work fine, and I continued working on a Word document I had been editing for the next two days. I always save after every line I write, and…
Hello! I'm working with some colleagues and I realized I was using a separate folder (same name), so I moved all of my files over to the correct Dropbox folder everyone else was working on. Now some very important files are missing. These files did not exist on my version that I copied over (so they weren't overwritten),…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
