Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't delete an old Dropbox Backup If an old computer or external drive backup is still using your Dropbox storage and you can't find the option to delete it, these steps can help…
I was using the website and created subfolders in the Camera Uploads folder. I selected the images/videos and used the move function to select which subfolder it would go to. After moving the files, I noticed that one of the folders was empty. I checked the total number of files between the subfolders and I'm missing all…
I have a Dropbox Basic plan on my Mac. Most of the files on my Mac are synced with Dropbox. If I delete my Dropbox account, I understand that I will lose my files on Dropbox. Will Dropbox also delete the same synced files on my Mac?
I upgraded from Family to Team as the storage quota was full. Dropbox cancelled my Family subscription. I rejoined but it forced me into a new account. I now can't access any of my folders that are not part of the Team folder that I orignally synced.
I cannot sign in to my account because when I try to log in with the email address that was used, I am prompted to create a new account. However, I have not received any emails informing me that the account would be deleted due to inactivity; I have checked all folders. How can I restore my account?
I logged in this morning only to find hundreds of files and many folders missing from my dropbox. There aren't any files in my deleted folder so I can't even restore them. I literally can't contact anyone to help! I'm extremely stressed and frustrated. Can someone please help me get my folders and files back. Thank you!
In simple steps how do I see the files in the dropbox so I can delete those I choose?
Dropbox used to offer the ability to search for an exact phrase. It no longer offers this. It removed it and replaced it with useless garbage. This is completely ridiculous. Everyone should complain and move to another cloud storage service. Their responses have been equally useless. Dropbox should be embarrassed for being…
am experiencing an issue when copying files from my Dropbox folder to WhatsApp Desktop on my Mac. Normally, when I copy and paste a file, the original file should remain in the Dropbox folder. However, in my case, the file is being completely removed from Dropbox after I copy or drag it into WhatsApp. It behaves like a…
I lost some files… I created a ticket… I was told my account could be "rolled-back" to a certain time/date so my files could be recovered…. It got sent up to the "Recovery Team". The recovery team didn't do ANYTHING I actually asked for. They tried something totally different, and it didn't work. They sent me a message at…
We have a current orders spreadsheet that three of us access and make changes to. We make a separate tab for each day's orders. Routinely when I open the file in Excel, I am presented with other versions to save or discard - even when I'm the only one who has been working in the file, and I save after every update session.…
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