Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
Hi there. Sorry if a topic like this has already been made, but I require some assistance. See, I play a lot of PC games, but for some reason, Dropbox, or my computer, downloads any images that are seen in the game and has it saved here on Dropbox, which I absolutely do not need. When I saw that I went over the necessary…
I have an AI assistant that decided it would be good to do a GIT Restore. This wrote over the files in my dropbox. Can I get some help to restore the system to yesterday? Currently the "restore" doesn't work since it is date based and it sees that the file written were from a month ago and it thinks that nothing has…
Application Affected Dropbox Device Various Macs Operating System/Browser (if using the web) macOS Tahoe 26.2 and various Macs on lower versions Dropbox App Version (if using the app) 238.4.6075 Question or Issue For the second time now, I've found a file in a Dropbox folder that recursively keeps adding conflicted copies…
Device TCL NxtPaper 14 Operating System/Browser (if using the web) Android 14 Dropbox App Version (if using the app) 454.2.2 Syncing Status Up To Date Question or Issue I am using Dropbox on my TCL NxtPaper 14, along with the app Nutrient PDF Viewer Pro to edit and annotate PDFs on Dropbox. Whenever I use the app, it…
Good day fellow Drop Boxers :) I have a unique situation - I have let's call it a two sided folder collection - one side is used for Prospective Clients and the other Active clients, I have some subfolders that are called "Random Things" to be Filed, there are 6 of them, on the prospect side similar folders with Client…
Device My awesome PC Operating System/Browser (if using the web) Win11 Dropbox App Version (if using the app) 238.4.6075 Question or Issue We have old/historical jpeg/photos on drop box. I am having trouble moving, copying, pasting individual photos. When I try to move, copy, delete it seems to get stuck on the attached…
Hi, This is a bit of a shot in the dark, but it seems to be my only option. I recently discovered that my now ex-wife deleted some files from Dropbox. Most of them I don't care about, but one thing she did delete was my Keepass password database. This was done back in May. Many of the accounts that I've been using lately I…
I had Dropbox on my work computer , personal laptop and iPhone and when I changed jobs my old company deleted the Dropbox files and it erased them on all devices. I had some irreplaceable pictures and files and they won’t recover trying on other devices. I’ve reached out to Dropbox support multiple times and they have…
I accidently switched plans from professional to regular and now the files i used to have are gone, I need to restore them
I’m using the latest iOS 12 release, and the latest version of the Dropbox iOS app, on my iPhone X. I have over 7,000 photos on my iPhone; they are also synced to my iCloud. (The volume consists of pretty much every photo I’ve ever had on an iPhone, beginning with an iPhone 4S.) Having this number of photos on my iPhone…
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