Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t delete old Dropbox backups An old computer or external-drive backup still occupies quota, and the normal delete button seems missing or fails. Quick Guide * Re-install or open…
I had Dropbox on my work computer , personal laptop and iPhone and when I changed jobs my old company deleted the Dropbox files and it erased them on all devices. I had some irreplaceable pictures and files and they won’t recover trying on other devices. I’ve reached out to Dropbox support multiple times and they have…
I accidently switched plans from professional to regular and now the files i used to have are gone, I need to restore them
I’m using the latest iOS 12 release, and the latest version of the Dropbox iOS app, on my iPhone X. I have over 7,000 photos on my iPhone; they are also synced to my iCloud. (The volume consists of pretty much every photo I’ve ever had on an iPhone, beginning with an iPhone 4S.) Having this number of photos on my iPhone…
I somehow uploaded several hundred photos from my iphone to dropbox. Not sure how I did it, but now I see a lot of duplicate photos in dropbox (carousel).
OK, here goes, looking for a one-in-a-million shot. And thank you very much to anyone who may answer me. I recently deleted almost all my word files in dropbox, through cyber-stupidity. Then I received an email saying I have thirty days to restore them. I eventually figured out that I can bring up "deleted files" and hit…
I had a scary event just now. I renamed a large folder (60GB, 150K files). I got a message it would take some time. So :I sat and waited for the operation to complete. In the meantime, I saw the new folder appear, with some content. Then the content was gone. Then all my files appeared in the deleted files section and only…
I use Dropbox Backup but, importantly, I use the setting that means my files are also stored locally, offline, on my computer. For years, I have also used Backblaze as a "backup to my backup" - backing up my locally stored files to BackBlaze just in case I accidentally delete something from Dropbox or there is some…
Device (Dell XPS 15, iPhone 13, etc.) Operating System/Browser (if using the web) (Windows 11, macOS14.3, etc.) Dropbox App Version/Browser Version (Chrome 124, Safari 17 etc.) Question or Issue While trying to restore, or in Dropbox's parlance, "Download" an existing backup of a laptop being replaced by a new laptop, I…
I was in the 'Deleted files' folder and permanently deleted the items. When I returned to the main page, all my folders were gone. How can I recover the files from the main page and understand what happened?
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