Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I was looking for a file I'd accessed on my phone, but was having a struggle seeing files based on how recently I'd accessed them so I tried on the web client instead I was shocked to see various flags of files being opened within the last hour that I hadn't accessed! I checked the files and they were only…
Hi everyone! At this time the icons of synchronization status are not shown, it is inconvenient, at the first installation of the old version of Dropbox 199.4.6287 Offline Installer.x64 icons were shown, but after the update did not show. In this case, the recommendations of the site DROPBOX I implemented, and on this…
Hello. I used to take a screenshot, it would save and I could just paste it into any chat by pressing CTRL+V. Now I can't do that, every time after I take a screenshot I have to go to the DROPBOX folder and then drag the screenshot I want into the chat. How can I get it all back? I don't need a link when copying, I need a…
I purchased a new laptop and my files are not syncing. They are still showing on a ipad that I use but not on the new laptop. How do I resolve this?
Hey all, I've recently had some trouble with Dropbox files taking up hundreds of GBs on my Mac's internal storage. When I select "Make file online-only," nothing happens. My Dropbox version is 219.4.4463, and my macOS version is Sonoma 14.6.1. I’d appreciate any help! Thanks.
Hi. I installed dropbox on my desktop and created a dropbox account. I verified the email address. Someone is trying to share a folder with me but I am not receiving the email notification. The shared folder is also not appearing in my dropbox folder. I checked and there are no syncing issues. They tried removing me from…
I want to make sure that I'm syncing my entire Dropbox to my Mac. Apparently I've unchecked folders in Selective Sync - but when I try to find out which one, they all appear to be checked. I've just spent an hour going through my entire folder structure and all the boxes are checked. Is this a bug? -- I can't seem to add a…
Hello, Feature: the ability to sync Dropbox folders to two separate locations on the same device. Here’s my use case: The Problem I work on a laptop with limited internal storage, which makes it impossible to sync all my Dropbox files locally. I do use Selective Sync to only download the folders I need. However, I often…
I use Logic Pro to record my music projects on a Mac. I have an external drive connected to my Mac that I use as a primary backup for my music projects. I also have this external drive automatically backing up to Dropbox. I assumed it was backing up everything. I just noticed it is backing up everything in my folders other…
provide the ability for all uploaded files to be categorized with a-z sorting so that all users may select one or more of the downloaded files in a secure download form.
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.