Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I just bought a brand new PC for my business. It has Windows 11 preinstalled. I Installed dropbox and bought a new 2Tb plan under my business name. Shared a folder from (this) a separate personal dropbox account to the business account Although I can see the files, I can't get them to download to my PC or sync changes made…
Hi Dropbox team Keep having the above message when I share a folder. I have tried to share the folder with different people or share a different folder with different people and share folders in the Incognito window, but I keep getting the same message. Please let me know what to do.
For the past few weeks, I've very frequently encountered an issue where the most recently edited file won’t sync. The only way to resolve this is to move the file out of Dropbox and then return it to its original location. Strangely, when I move the file out of Dropbox, an older version of the same file appears. I then…
I am setting up a system for my clients to be able to upload files using a file request link but I can't find a way for them to be able to comment on the files. Once they click upload, they no longer have access to the file and most don't have a Dropbox account. If it's not possible, I would suggest that it be submitted as…
When I try to share a folder I get the following error: "Unable to share file: Error in call to API function /2/sharing/add_folder_member: We have paused your sharing activity. Your files may contain phishing items." I have tried to find solutions online but nothing seems to work. Can anyone help me? I can't even contact…
* i have mapped dropbox to my laptop and upgrading files constantly using file explorer, but it seems to 'eat' my c drive space, and thus would like to unmap it, but did not find a way, pls advice * as in point 1 telling i upgrade files using my laptop file explorer to the dropbox, have done that several times, no issues…
Hi We plan to remove and reallocate the dropbox memberships of two team members who have left our organisation. However, they both had a bunch of shared folders which they are the listed owner of. Is there a way of seeing what all the folders a particular member owns are and changing ownership of all of them? I do have…
Hi- I tried to share a folder like I always do and I received this message- We’ve interrupted your sharing activity. For details or to contact support, read our help center article. Everything seems fine on my end. Plenty of room in my dropbox Have not violated any codes Bandwith normal The files are the same ones that…
I’ve just found out when you change Laptop / Desktop you can’t continue to use the same external hard drive with Dropbox Backup. This is absolute madness. If you want to continue to use that hard drive with Dropbox Backup you have to re upload the full HD. I have 2TB used on a 4TB external SSD and I’ve just changed to a…
hi, if I sent large file to someone who doesn't have dropbox subscription, can he receive it? I know it might be a stupid question but I just want to be sure 😁
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