Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I upgraded to a Mac Mini M4 from a Mac Mini M1, there are many Dropbox Selective Sync issues after migration. I think I understand how to clear them up, but how can I get folders that are already in my Dropbox account in cloud to appear in Finder in Available Off Line mode? For example in Finder I have a folder ******…
Very simple dropbox user. upload blueprints, copy link, email to vendors. Now all my vendors can see eachother and thats not good. Also it is making my invitees request my permission to access the folders. All im doing is creating folder, copying that link and emailing it to my vendors. What changed and why can they see…
I can't believe there's no way to ask for support, but here we are. I've been using Dropbox for about 15 years and over the past 5 years, use the public links feature to share small files with my music production colleagues. 5mb or so per file. Today, for some reason, I got an email that I'm causing "excessive traffic" and…
My screenshots are not saving to Dropbox at all even though the option is checked to do so right under settings. In fact I have the Snipping Tool for Windows 11 turned 100% off because I hate the dang thing and prefer screenshots hence why I use the "PRT SC" button in the first place! I don't want Screenshots going to…
I bought DropBox ONLY because it had the Send and Track feature. Am I correct in understanding, that: * That it no longer functions and I should another service, open a separate account (both DropBox AND Send and track subscription) or what should I do? * That I cannot find my old reports? Because no matter where I look, I…
I am using the Quickbase Dropbox channel to create a folder and upload files to that folder. I then get the Share URL using the Quickbase Dropbox channel and save it in a Quickbase table. I can see the folder and its files when I log into my Dropbox account. But when I use the Share URL in my browser, I get a screen…
Ok when I started on drop box about when It first came out was good.. Several Macs. later. and storage locations later. the directory of files on dropbox is significantly different then what the application shows. I have a limited number of files or folders then I want to keep on my local Mac because I need to keep the…
Hi, All of my folders have synced to my PC except one. I am able to see in online and access it but it is not available via the app or on explorer despite being shared with me. Thanks, James
I have a Dropbox that I've maintained for nearly 14 years over various devices, and on my latest computer I've found that the files aren't syncing to offline mode automatically. I changed the setting that allows new files to be saved offline and not just to the cloud, but I can't seem to figure out to how to make sure that…
For years I was always able to share files directly from my desktop by clicking on the folder/file in the local dropbox directory. But it no longer has this option! It appears that you can do if you log on to app. Has this long time feature been removed? Thx, Jim
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
