Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My shared link says "Public links have been temporarily suspended for generating excessive traffic" If you're seeing this message when using a Dropbox shared link, it usually means…
I wish the Transfer feature had a way to send a viewable link that you can't download. I have some files that I need to send securely ASAP, but I by just sharing one file normally, I can limit downloads, but not the users able to access them. When I try to secure the link with the "Only People Invited" option, they still…
A friend and I want to share and work on files in DropBox. Before investing we woud like to try this in the basic version, but we do not want to have the files on drive C:, instead we would like to shift them to a different drive but do not want to loose automatic sync. According to the DropBox Online Manual it should be…
Hello, I was surprised to find out that file requests can only be created using the website. Why wouldn’t this be possible in the mobile app as well? Thanks, DBoxTips P.S. I am a volunteer on the Dropbox forums, freely and happily sharing know-how with other users, not affiliated with Dropbox in any way.
As the title says, I'm not getting notifications when a file has been added to a shared folder that I created. I can see that something was added if I view "Sharing activity," but I'm not getting notified. In fact, when I click the bell icon to view my notifications, the last notification I have is from last month... so,…
Hello. Dear Dropbox Support Team, I hope this message finds you well. I am writing to formally raise a complaint regarding the repeated suspension of my Dropbox public links due to alleged “excessive traffic.” Over the past 10 days, I have been receiving daily email notifications informing me that my public links have been…
I recently applied for a job as a Frontend Software Engineer at Dropbox, but I got an email saying the following: "Hi, Thank you for your interest in the Frontend Product Software Engineer, Design Systems position at Dropbox! As a Virtual First company, Dropbox’s location strategy is focused on distributing our workforce…
Hi! I have my files set to local (not selective sync or online-only) and I have shared a folder with someone outside my company so they may upload files. We have done this many times with no issues. However, currently I'm looking in their folder on my desktop app through the FileFinder in Windows and I can see the dates on…
On iOS, when I save an image from Safari to the Dropbox app, before saving, the file name shows as a url file (and saves as a URL). I suspect today’s update causes this, because I was able to do this last night. I long press on an image > share > save to Dropbox At this step, the expanded menu recognizes the file type is…
I has taken me the better part of an hour just to a button that allows one to start a discussion. Not sure, but part of the problem may be I was using Firefox. Regardless, it should not be this difficult. I have been spending hours trying to setup my account so certain dropbox folders would be visible in my PC's Dropbox…
I work in a team of 4 people and everything went well for years with dropbox and my team members. Then I installed a windows update (from W11-22H to W11-24H). After that update my problems begon. Not all the files are accessible anymore for my pc, For the other team members and on my smartphone everything remains ok, but…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
