Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My shared link says "Public links have been temporarily suspended for generating excessive traffic" If you're seeing this message when using a Dropbox shared link, it usually means…
I recently applied for a job as a Frontend Software Engineer at Dropbox, but I got an email saying the following: "Hi, Thank you for your interest in the Frontend Product Software Engineer, Design Systems position at Dropbox! As a Virtual First company, Dropbox’s location strategy is focused on distributing our workforce…
Hi! I have my files set to local (not selective sync or online-only) and I have shared a folder with someone outside my company so they may upload files. We have done this many times with no issues. However, currently I'm looking in their folder on my desktop app through the FileFinder in Windows and I can see the dates on…
On iOS, when I save an image from Safari to the Dropbox app, before saving, the file name shows as a url file (and saves as a URL). I suspect today’s update causes this, because I was able to do this last night. I long press on an image > share > save to Dropbox At this step, the expanded menu recognizes the file type is…
I has taken me the better part of an hour just to a button that allows one to start a discussion. Not sure, but part of the problem may be I was using Firefox. Regardless, it should not be this difficult. I have been spending hours trying to setup my account so certain dropbox folders would be visible in my PC's Dropbox…
I work in a team of 4 people and everything went well for years with dropbox and my team members. Then I installed a windows update (from W11-22H to W11-24H). After that update my problems begon. Not all the files are accessible anymore for my pc, For the other team members and on my smartphone everything remains ok, but…
I have asked the following question, or a variant, several times but have never received an answer that was of any value. Let me try again. Can anyone tell me what the following means? What is going to happen? What can I do to avert this dire fate? "AH 287 song transfer expires in 2 days and hasn't yet been downloaded."
The recent forced update that matches Dropbox Status icons to Microsoft's OneDrive for always offline/online only/temporarily offline is nice, but this update also seems to have removed the Right-Click menu from Dropbox folders in Windows. The whole menu is just gone. Specifically, what I care most about there are the…
I've installed dropbox yesterday, been trying to setup the backup service. Followed all the steps, but it seems to not be working correctly, it takes a looong time for it to finally finish the backup, if it'll finish at all, even though it's just a 1,47gb backup. There immediately comes in the main problem, i've selected…
I have a number of teams that share info (song lyrics) through a song lyric package that expects a contiguous folder structure - eg Root Song folder on dropbox --- My material subfolder ---Band 1 material subfolder --- Band 2 material subfolder Band 1 and Band 2 have shared their dropbox folders with me but for the app to…
Hi it has been brought to my attention that when I share a file with a member staff they can click on all members before clicking into the file and they can view everyone's email addresses. I have never notice this before and my staff do not feel comfortable that everyone can see there private email addresses. Can I hide…
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