Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I an sharing a large file (2GB+) and users are getting confused by the 'Too ****** to load' message. Is there any way to disable preview? None of the suggestions I have seen work.
I have noted that if send out a file share to an employee using their company email account and that employee either saves it to his personal dropbox or to either his desktop or documents file which is set in his personal dropbox account to synchronise across his devices and dropbox that the email address for the invite in…
I just downloaded dropbox from their site. It is installing. It has reached the point of creating the dropbox folder -- if this was a new install. However, this is a reinstall. "Couldn't rename Dropbox to make room for your Dropbox folder. Dropbox needs to rename your existing folder or file named Dropbox to finish…
I shared a folder to "anyone with the link". When someone tries to access it from a new browser (never signed in to Dropbox before) they are always hit with a message to verify identity. Is there no way around this message so they can just get to the folder? Attaching screenshot. Thanks, Christi
Allow the user to specify a delay for Dropbox to identify a file for syncing, and check if the file has been deleted during the sync. Some applications create temporary files/folders beyond the control of the user. If these files are held open by Dropbox when the application attempts to remove them, they are left behind.…
in the desktop app , we have an option to Synch Next, similar to this option I will like an option to skip downloading. This button should still download metadata (so we can see thumbnails, file size etc) without actually downloading the content. This is especially useful when i have a small harddisk and I selected a…
Hi guys, All shared links stopped working all of a sudden. These shared links worked nicely for a long time. I am on the Basic plan, so I can't contact Dropbox support. I would greatly appreciate it if someone would let me know how to fix this. Thanks!
Hey there Sam, Any new word on this QR code discussion? I am needing to create physical notebooks for co-counsels and some exhibits are too ****** to print and put into a notebook/binder. QR codes seemed like the way to go. I know I can still do it using a different QR Generator, but it sure would be cool to do this…
I received an email stating that I’ve been banned for sharing files over 20GB/MB, but I don’t have any files currently being shared and can’t identify which files the message is referring to. I checked the forums and noticed that others are experiencing similar issues. Recently, I downloaded a file via a Dropbox link that…
I can't sync my laptop in Windows 11 because it says my documents and desktop folder are not in their original location. It won't let me start all over again or reset to original settings. When I try to sync my "video" folder though it works just fine. Dropbox seems to just not like my desktop and documents fodlers. Help ?
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