Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Last few days while trying to share folders from the Windows desktop app I am getting the following error: On trying to share from website getting following error: I've been using Dropbox for over a decade and have never faced any issued before. I read the help center article too and none of the options apply to me. Please…
I've been a Dropbox user since, gosh, who knows when. Suddenly, at some point this week, my default state switched from available offline to online only. I don't recall upgrading my OS or making major changes to my devices so I'm not sure what might've triggered this out of nowhere. I recall seeing the notification saying…
This has happened with multiple clients with large amounts of storage. They share a set of folders but it doesn't see their storage amount it only sees my 2GB limit and I can't upload even though the client has plenty of room. When I sign out to see if I can access that way it asks me to sign into DB to access the link. I…
What are the exact differences between choosing a folder and sharing the link of that folder to a person who doesnt have Dropbox, or using Dropbox Transfer to send that folder to the same person? Do not suggest me that that person should download Dropbox. He is not allowed to use it in his workplace since they use a…
Background Hoping someone can please help with this one. Just purchased a new MacBook Pro and installed Dropbox. I use mail-merge documents from my Mac mini which syncs via Dropbox to the MacBook. The location of the newly installed Dropbox is different on the MacBook (previously the Mac iOS forced Dropbox to a specific…
Hi, I use dropbox on multiple devices but predominantly on a Macbook Pro. I traditionally keep all my files and folders within the Dropbox folder and allow all data to sync up to dropbox. Is there a way to stop a folder (nested under the dropbox top folder) from uploading to dropbox. I realise I can just move the folder…
Hello, I’ve been a Dropbox user for many years and have always been very satisfied with your service. However, for the past few days my Dropbox app on macOS has been stuck syncing around 1.8 GB of data (approximately 2,900 files). I have already tried uninstalling and reinstalling the app twice, but the problem…
Hello! I am trying to clean up my folders before adding a new laptop to my account. My current computer, which is based on a 2023 repair, shows PC and PC (2) as folders for synching. I would like to know if both PC and PC (2) can be combined or if there is a way to merge these. (I don't know which is PC and which is PC…
I have Dropbox Basic. It won't let me share folders. I get the following message: "I can't share. We've stopped your sharing."
Hey, I'm hoping someone can help me with this. I have a client who sent me a file request for some videos. As far as I know, they have the essentials plan with 3 TB of space. I do not use Dropbox, so I am working off the free plan. The Issue: The upload is VERY large (several files totalling 2.5 TB). Anytime I try to…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
