Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I upgraded to the Professional plan to have my share options be very restrictive. To send files with no access to download, have a password, and an expiration date. I'm also the only person allowed to manage the folder. I uploaded my docs and created the folder. I then managed all this in the permissions. I sent it to a…
I'm on a Mac with OS Sequoia, running Dropbox Plus, version 242.4.5815. My Dropbox folder location is on my internal hard drive. I've set Default sync preference to online-only since our business had files too numerous to store on my 500 GB internal drive. I have reinstalled the Dropbox app this morning and restarted my…
Dropbox Plan Advanced Device Macbook pro, Apple M1 Max Operating System/Browser (if using the web) Sequoia 15.7.2 Dropbox App Version (if using the app) 241.4.4853 Question or Issue I hope you can help. I'm trying to downlaod 3 large video files (105GB each) using the Dropbox Desktop App. When I check how much free space…
Hi, I run a business using my dropbox links and anytime people try to click on them it says they're broken or not working, here's what I see. It has been like this for almost 32 hours. I NEED this back running for my business and the chatbot Ais not helping. Also this comes up when I share copy my links It might be the…
Hi everyone, I’m seeing the sync arrows next to some files/folders in Explorer, but nothing seems to be actively syncing. Here’s what I’ve tried so far: Resynced files Toggled files between online-only and local Rebooted my machine Paused and restarted Dropbox sync The only thing I haven’t tried yet is completely…
Someone shared a folder with me and it's making my dropbox too full to be basic account so I upgraded for two-months. IT seems wrong that Dropbox is forcing me to upgrade when someone else, who pays for their account, and shared a folder with me so I can work on a couple of documents for them. Is this right? Is there a…
I want to send some sensitive information, can I use Dropbox Transfer to do that? I have Dropbox Plus, so I cant password protect what I am sending, or add an expiration.
Device Dell Laptop Operating System/Browser (if using the web) Windows 11 Question or Issue I don't know what y'all did recently, but as far as I can tell, it has ruined dropbox. Selective sync no longer actually synchs files, just make stupid cloud icons. Each time I try to access a file, and I have more than 15 GB of…
I need to be able to set a static link on shares that are modified daily. I have a program that automatically updated these shares daily and I now find that the share link also changes with the modification. This constantly changing link is very counterproductive and a hindrance to have to resend the links every time the…
I'm struggling to do something that should be very simple. I have a Word doc that I want to be able to share with people. I don't want them to be able to edit MY copy, but I want them to have their OWN copy that they can edit in Word. How do I accomplish this in Dropbox? I also have a .pdf file that I need to share with…
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