Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I have Dropbox Basic. It won't let me share folders. I get the following message: "I can't share. We've stopped your sharing."
Hey, I'm hoping someone can help me with this. I have a client who sent me a file request for some videos. As far as I know, they have the essentials plan with 3 TB of space. I do not use Dropbox, so I am working off the free plan. The Issue: The upload is VERY large (several files totalling 2.5 TB). Anytime I try to…
I used to be able to initiate a "Request Files" by right clicking on the file I wanted the documents to go into. This is more efficient that having to go to the web version, as I 99.9% work out of the File Explorer on my PC. Please bring back the option to "Request Files" in the right click menu.
Hello, I’m having an issue with Dropbox. I’ve renamed several folders on my local machine to make them easier to manage, but the folder names in the Dropbox cloud still reflect the old names. I’ve tried uninstalling and reinstalling the Dropbox desktop app, but the cloud folder names remain unchanged. Could you please help…
I have a folder in Dropbox called "~ ~ 0 DropBox Only." For ease of reference, I'm just going to call it "Dropbox Only." It contains many many folders that I intended to make online-only, having started with all Dropbox folders being synced normally. I had assumed that the local hard-drive based files would disappear. What…
Hi everyone, I could use some help on this Dropbox pushed out an update to our user environment and it broke our integration and we are slowly starting to fix it. I have a user that has a file that will not sync. When i click the option to see what file is not syncing, it is blank. I cannot locate this file anywhere. I…
I manage a digital service site and rely on Dropbox daily. Lately, sync delays between desktop and mobile are affecting my workflow. Anyone else facing this? Looking for quick fixes or settings to improve performance. Appreciate any help!
We need notifications when comments are added on a Dropbox Video file. Dropbox trying to make both Dropbox and Dropbox Replay compete with each other is ridiculous and confusing, as there are two platforms doing the same thing - both of which with their annoyances. Dropbox standard should send us a notification when a…
Hi everyone! I need to integrate a web widget into a website so that users can upload their photos. Dropbox have such a widget or do I need to look for a third-party solution to integrate with your storage?
I have received an email saying "Public links have been temporarily suspended for generating excessive traffic", the first time I was able to unban the account clicking on the link, this time says "Unable to unban account". What can I do? Thank you
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